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update issue with OSMO Action
841 14 5-20 04:28
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AsherZZZ
lvl.1
Japan
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I picked up mine on the release day. But unfortunately I have trouble when update its firmware.A  message appear on app says 1.02 firmware available, but when I try to update it to 1.02, it keep failing at 50%.
Tried it 10 times  reboot, reinstall the app, no improvement.
Does anyone meet similar situation? should I send back to DJI?

5-20 04:28
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AsherZZZ
lvl.1
Japan
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Error is 0x000400F2
5-20 04:29
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AsherZZZ
lvl.1
Japan
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AsherZZZ Posted at 5-20 04:29
Error is 0x000400F2

967CF5F0-9AB0-42CF-A4F9-628154B748E4.png
5-20 04:37
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ff22
Captain
United States
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Does the camera have an automatic display shutoff to save power?  Can it be changed?  

This kind of error has also happened on the DJI Smart Controller for its drones.  In SOME cases increasing the timeout has allowed things to complete - no guarantee.  
5-20 06:50
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BobWinNV
First Officer
United States
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50% is where the download is finished.  The next part transfers the new firmware to the Osmo Action and makes the changes.  Did you make sure that you had a good connection between your phone and Osmo Action?

My process when smooth using an iPhone 10s Max and the most current iOs Mimo app.
5-20 10:05
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Wiz33
First Officer
United States
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Try switching to 2.4ghz wifi connection on the OA side.
5-20 10:19
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ff22
Captain
United States
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Went fine.  Yes, after the 50%, it needed to have INSTALL tapped.  It also told me I needed an sd-card to continue.  Added that and it completed, although a bit hung at 75%.  On the sd-card, after the fact is the xxxx.bin update file.  I see in the manual that using the card is an accepted way to upgrade.  So, I guess, that in the future you may be able to download the firmware, place it on the card and upgrade that way.
5-20 13:48
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DJI Susan
Administrator

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Hi AsherZZZ, sorry for the late response. It is recommended to download the firmware from DJI official website and copy it to your SD card, then turn on the Osmo Action to update: https://www.dji.com/osmo-action/info#downloads thanks!
5-21 00:20
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mattdt83
New
Flight distance : 418564 ft
United Kingdom
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I've had this same issue. Managed to update manually but still unable to use Mimo app.
5-21 00:45
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djiuser_UTjIlbGcIZ16
lvl.4
Denmark
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Same here, after initial connection with mini app ( went just fine ) then i DL new FW, but then screen timed out or something, and since then i have not been able to connect to the camera again.
It just say connection failed, make sure camera are on and have phone close to it ( which it of course are )
I have tried to reset camera to factory default several times + delete app / reinstall & update app and what else i could find relating to the camera in wifi and Bluetooth on my phone.
I have now updated FW the old way by putting it on the memory card and boot the camera, but still not able to connect the 2 again, i can get to where it require that 4 digit code and press accept to that on the camera, but after that i can not connect.
It is rare i use the phone both for phone stuff and like this with another gadget, but i would like to be able to do that if i should be so unlucky and need that one day in the future.
5-21 01:27
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peiter
lvl.4
Denmark
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So i just got my grey goo going, and of course it is the android wifi gadget bug, just put your phone in airplane mode or turn off mobile data, and then at least in my case BINGO and connection.
Really annoying google haven't gotten that right yet, it is a years old issue that only a select few seem to be able to get working.
5-21 02:24
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mattdt83
New
Flight distance : 418564 ft
United Kingdom
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peiter Posted at 5-21 02:24
So i just got my grey goo going, and of course it is the android wifi gadget bug, just put your phone in airplane mode or turn off mobile data, and then at least in my case BINGO and connection.
Really annoying google haven't gotten that right yet, it is a years old issue that only a select few seem to be able to get working.

Got it, worked thanks!
5-21 02:40
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djiuser_nWXIs8q3H7t2
lvl.1
Philippines
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Hello. I had my osmo action a few a days ago. and like you, I immediately activated it and updated via dji mimo. the update was succesfull. But after the update I lost connectivity and the wireless connectivity name and password is now blank, reset also fails, and when I take a video or picture she hangs.. please help
5-26 17:06
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TheCameraGuy
Second Officer
Canada
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I kept failing until I downloaded it to  an SD card.
5-26 18:09
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AsherZZZ
lvl.1
Japan
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Thanks for all of your help!

Finally I could not make wifi update work.
SD card update work fine.
Here is the found:
After 50% fail, the SD card file looks like this:


When I download firmware  to SD card , it has different file name


Maybe this is the reason
5-28 13:59
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