For the 3rd time within 6 month my drone has to be repaired because of malfunctions with the gimball.
Have any of you had the same issues and received terrible service from DJI?
There one and only reply is: 'You need to send it in so we can repair it´.

What issues did you have?
The reaction I can understand... they won't go to the houses of all their customers to assess the damage, would you?

"Have any of you had the same issues and received terrible service from DJI"?

No.

Hi, I'm sorry to hear about the problem with your Aircraft. Could you please PM me your email account, the serial number of the drone and the repair number from us if you have one, we will check and try our best to help. Thank you.​

You need to always use the shell that it came with when you store it for travel.

GhostWolf010 Posted at 5-20 06:00
What issues did you have?
The reaction I can understand... they won't go to the houses of all their customers to assess the damage, would you?

It has been 3 several issues.
Flicking movement, unable to focus and now the gimbal keeps turning.
If it´s the 3rd time within 6 month I would provide a different service than DJI.

I am a travel blogger and 100% depending on my equiptment to work.

AntDX316 Posted at 5-20 17:32
You need to always use the shell that it came with when you store it for travel.

I always do and I have never crashed this drone so it´s 100% a malfunction.

AntDX316 Posted at 5-20 17:32
You need to always use the shell that it came with when you store it for travel.

I always do and I have never crashed this drone so its 100% a malfunction.

AntDX316 Posted at 5-20 17:32
You need to always use the shell that it came with when you store it for travel.

I always do and I have never crashed this drone so its 100% a malfunction.

DJI Diana Posted at 5-20 13:35
Hi, I'm sorry to hear about the problem with your Aircraft. Could you please PM me your email account, the serial number of the drone and the repair number from us if you have one, we will check and try our best to help. Thank you.​

Hi Diana,
Sure - I will send you the details.

TheTravelBook Posted at 5-22 03:12
Hi Diana,
Sure - I will send you the details.

Hi, thanks for getting back with us. I sent you a PM. Please check later. Thanks