Please select Into the mobile phone version | Continue to access the computer ver.
DJI Mavic gimball malfunction
119 10 5-20 05:11
Uploading and Loding Picture ...(0/1)
o(^-^)o
TheTravelBook
lvl.1

Denmark
Offline

For the 3rd time within 6 month my drone has to be repaired because of malfunctions with the gimball.
Have any of you had the same issues and received terrible service from DJI?
There one and only reply is: 'You need to send it in so we can repair it´.
5-20 05:11
Use props
GhostWolf010
Captain
Flight distance : 1118037 ft
Netherlands
Offline

What issues did you have?
The reaction I can understand... they won't go to the houses of all their customers to assess the damage, would you?
5-20 06:00
Use props
A J
Captain
Flight distance : 8356859 ft
  • >>>
United Kingdom
Offline

"Have any of you had the same issues and received terrible service from DJI"?

No.
5-20 06:18
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Offline

Hi, I'm sorry to hear about the problem with your Aircraft. Could you please PM me your email account, the serial number of the drone and the repair number from us if you have one, we will check and try our best to help. Thank you.​
5-20 13:35
Use props
AntDX316
Captain
Flight distance : 703891 ft
United States
Offline

You need to always use the shell that it came with when you store it for travel.
5-20 17:32
Use props
TheTravelBook
lvl.1

Denmark
Offline

GhostWolf010 Posted at 5-20 06:00
What issues did you have?
The reaction I can understand... they won't go to the houses of all their customers to assess the damage, would you?

It has been 3 several issues.
Flicking movement, unable to focus and now the gimbal keeps turning.
If it´s the 3rd time within 6 month I would provide a different service than DJI.

I am a travel blogger and 100% depending on my equiptment to work.
5-22 03:10
Use props
TheTravelBook
lvl.1

Denmark
Offline

AntDX316 Posted at 5-20 17:32
You need to always use the shell that it came with when you store it for travel.

I always do and I have never crashed this drone so it´s 100% a malfunction.
5-22 03:10
Use props
TheTravelBook
lvl.1

Denmark
Offline

AntDX316 Posted at 5-20 17:32
You need to always use the shell that it came with when you store it for travel.

I always do and I have never crashed this drone so its 100% a malfunction.
5-22 03:10
Use props
TheTravelBook
lvl.1

Denmark
Offline

AntDX316 Posted at 5-20 17:32
You need to always use the shell that it came with when you store it for travel.

I always do and I have never crashed this drone so its 100% a malfunction.
5-22 03:11
Use props
TheTravelBook
lvl.1

Denmark
Offline

DJI Diana Posted at 5-20 13:35
Hi, I'm sorry to hear about the problem with your Aircraft. Could you please PM me your email account, the serial number of the drone and the repair number from us if you have one, we will check and try our best to help. Thank you.​

Hi Diana,
Sure - I will send you the details.
5-22 03:12
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Offline

TheTravelBook Posted at 5-22 03:12
Hi Diana,
Sure - I will send you the details.

Hi, thanks for getting back with us. I sent you a PM. Please check later. Thanks
5-22 09:01
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules