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Crackling sound coming from gimbal where the ribbon cable overlaps
333 7 2019-5-22
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Tbables
lvl.1

United States
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Hello! (P4P) I have been getting a crackling sound when moving my gimbal up and down, does not happen when panning it side to side. Some times when moving up and down, it will get stuck and not move anymore.  I believe the ribbon cable is bad somehow, but I was curious on if anyone else has/had this issue? I went through and tightened up all screws a little bit but it didn't help. Is there a way to diagnose whether or not I need to replace the ribbon (flex) cable?
2019-5-22
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DJI Tony
Super Moderator

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Hi, we're sorry for the inconvenience. I would like to ask if you're getting an error message in the DJI GO 4 application? Did you manage to update the firmware and do the gimbal calibration? Would it be possible if you could provide us with a short video showing this scenario for a further check? You may upload the video using google drive or dropbox then provide the link here. Thank you for continued support.
2019-5-22
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Tbables
lvl.1

United States
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DJI Tony Posted at 5-22 08:43
Hi, we're sorry for the inconvenience. I would like to ask if you're getting an error message in the DJI GO 4 application? Did you manage to update the firmware and do the gimbal calibration? Would it be possible if you could provide us with a short video showing this scenario for a further check? You may upload the video using google drive or dropbox then provide the link here. Thank you for continued support.

Thanks for the reply and the tips! I'll will try to post a video soon.
2019-5-23
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DJI Tony
Super Moderator

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Tbables Posted at 5-23 14:24
Thanks for the reply and the tips! I'll will try to post a video soon.

You're most welcome. Please keep us posted on the latest progress. Thank you for continued support.
2019-5-23
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Tbables
lvl.1

United States
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It will not let me upload a video. Is there an email is could send a link? The gimbal is no longer crackling now it doesn't move with the controller wheel.
2019-5-25
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Tbables
lvl.1

United States
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Disregard. Let's see if this works.
https://drive.google.com/file/d/1mEJqoZSHuXf706ukUGiyzGrF9qdJCPNS/view?usp=drivesdk
2019-5-25
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Tbables
lvl.1

United States
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DJI Tony Posted at 5-23 16:30
You're most welcome. Please keep us posted on the latest progress. Thank you for continued support.

Sorry, I'm new to the forum. But I did post a video, just forgot to reply to you.
2019-5-28
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Tbables
lvl.1

United States
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DJI Tony Posted at 5-23 16:30
You're most welcome. Please keep us posted on the latest progress. Thank you for continued support.

Bump. I posted a video.
2019-5-31
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