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Maps not showing on Pro Plus remote? Here's the fix!
2027 10 2019-5-22
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CR125Honda
lvl.4
Flight distance : 325748 ft
United States
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THIS ONLY APPLIES TO THE PHANTOM 4 PRO PLUS

I'll start off saying I don't use my Plus controller very often.
Usually, I'll use my Pro 4 controller / iPad combo.

Saw a post on another site that someone was having a maps issue with their Pro 4 Plus.
Grabbed my Plus controller, linked it to my Phantom 4 PRO to see if I could duplicate / resolve the issue.
First 2 pics (below) were after linking.
Maps were blank on mine also?? Uh oh.
Time to troubleshoot.
Click the DJI on top left.
Went to maps menu (DJI GO 4, main page), fourth icon, top left.
Downloaded the area maps where I'm at.
Restarted. All good. Got the maps (last 2 pics).

I had to poke the bear!
Here's where I thought I really messed up......

Went  back to maps menu and thought I'd delete the downloaded maps and repeat  the process.. Just to be sure this all worked correctly.
On my downloaded maps page (again, in DJI GO 4), I saw that there were duplicates of the downloaded maps of my area.
Deleted them both.
Restarted.
Attempted to download maps again.
Download would start, then get stuck at 47%.
Cancelled, restarted, waited. Rinse / repeat, etc..
No  luck getting maps to download (would continually stick at 47%) and now  my maps page would only show the GEO areas but no streets.

Slight panic mode sets in thinking I just put myself in that guy's boat.

Went through all menus I could think of on remote looking for issues/update's, etc.
Attached drone to DJI Assistant 2 on PC.
Synced, and also checked for updates.
Still no maps.

Here's the fix (was for me anyway).

Place finger top / middle of Pro Plus controller screen.
Swipe down. Should see the Volume and Brightness menu.
Below that, I see a box that reads an update for DJI GO 4 was available, version V4.3.14 (8-dpad)
Click the button and download the new DJI GO 4 app.
Followed installation instructions after download.

Restart.
Maps returned right away!
This means they were coming thru my wifi.

Downloaded my area maps again.
This time, the download did not hesitate and went right through to completion at 100%.
Learned something today.
Even though I thought all my firmware and software were current, they were not.
The  usual menu I see after start up (MC Menu) and the Systems  Settings  (then Update) menu on DJI GO 4, do not tell you if there is a new  version of DJI  GO 4.

After the update, it's all good again.

Hope this helps others.

Anyone with the Standard Phantom 4 Pro controller (GL300F), pay no attention to any of the above.

THIS ONLY APPLIES TO THE PHANTOM 4 PRO PLUS  -  GL300E remote controller.

They are two different animals.






2019-5-22
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DJI Gamora
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Hi, there. Thanks for sharing this very useful information you provided about the DJI Phantom 4 Pro Plus. This will help our DJI co-pilots here in the forum that currently using the built-in screen. Thank you for your continued support. Cheers!
2019-5-22
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Jebtir
lvl.4
Flight distance : 31929 ft
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Brazil
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DJI Gamora Posted at 5-22 14:45
Hi, there. Thanks for sharing this very useful information you provided about the DJI Phantom 4 Pro Plus. This will help our DJI co-pilots here in the forum that currently using the built-in screen. Thank you for your continued support. Cheers!

However, this update has another bug: After updating, I can't change the radio settings to bindar on another Phantom 4. Be it Standard or Advanced. I select the model and it goes back to Phantom 4 Pro. Any solutions?

Before you did this update, it was normal!
2019-11-26
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DJI Gamora
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Jebtir Posted at 11-26 10:34
However, this update has another bug: After updating, I can't change the radio settings to bindar on another Phantom 4. Be it Standard or Advanced. I select the model and it goes back to Phantom 4 Pro. Any solutions?

Before you did this update, it was normal!

Hi, thank you for your response. Can you please try to refresh your firmware using the DJI Assistant 2 to see if the problem persists? Also, can you please take a screenshot showing the issue that you are having right now for us to further isolate the issue. Please keep us posted. Thank you!
2019-11-27
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Jebtir
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Flight distance : 31929 ft
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DJI Gamora Posted at 11-27 13:43
Hi, thank you for your response. Can you please try to refresh your firmware using the DJI Assistant 2 to see if the problem persists? Also, can you please take a screenshot showing the issue that you are having right now for us to further isolate the issue. Please keep us posted. Thank you!

Update the radio control by DJI Assistant? The problem is this that I quoted; After updating DJI GO 4 to resolve the Mapbox problem, it does not change the radio configuration to be bindado in another Phantom 4 (Standard or Advanced). He only Links a no Phantom 4 Pro. I select the Drone model and it goes back to the Phantom 4 Pro model. Before upgrading, it was normal!
2019-11-28
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DJI Gamora
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Jebtir Posted at 11-28 07:13
Update the radio control by DJI Assistant? The problem is this that I quoted; After updating DJI GO 4 to resolve the Mapbox problem, it does not change the radio configuration to be bindado in another Phantom 4 (Standard or Advanced). He only Links a no Phantom 4 Pro. I select the Drone model and it goes back to the Phantom 4 Pro model. Before upgrading, it was normal!

I'm sorry for the trouble. Can you please try to sync all of your flight records then try to uninstall and reinstall the application to see if the problem persists? Please keep us posted. Thank you!
2019-11-29
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Jebtir
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DJI Gamora Posted at 11-29 10:22
I'm sorry for the trouble. Can you please try to sync all of your flight records then try to uninstall and reinstall the application to see if the problem persists? Please keep us posted. Thank you!

I've already done that. If I keep the app in the version after it has restored, the option to link with other Phantom 4 models works. But don't download the maps. I end up being required to update again, download the maps, but the option to link with other template does not work. Too complicated!
2019-11-29
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rogerhinds
lvl.2
Flight distance : 47008 ft
United States
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DJI Gamora Posted at 2019-5-22 14:45
Hi, there. Thanks for sharing this very useful information you provided about the DJI Phantom 4 Pro Plus. This will help our DJI co-pilots here in the forum that currently using the built-in screen. Thank you for your continued support. Cheers!

Absolutely helped me in my problem.  Thanks for sharing.
3-7 18:05
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DJI Gamora
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rogerhinds Posted at 3-7 18:05
Absolutely helped me in my problem.  Thanks for sharing.

We must thank CR125Honda for posting this very useful tips. Cheers!  
3-8 16:16
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fans5f56890a
lvl.1
Flight distance : 74229 ft
South Africa
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This fixed it for me after days of grief! Thanks a lot!!
4-25 00:34
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mixingmusicgmail.com
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United States
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Thank you...Been driving me Crazy.....Maps work perfect.....Thank you again...........
7-18 13:16
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