Jorge Mota0 Posted at 3-8 14:15
OP2AG6553403XK Can you check my warranty status

Is it a battery of Mavic 2? I will PM you the activation date, but please note the warranty starts on the day it was delivered. Please refer to your proof of purchase for the warranty period.

I have new mavic got it as a present. I fight it for rhe 3 times for few minutes without problems, but yesterday I use it for mor than 30 minutes, so I used the other battery for the first time, whst happened later was rrally scary,  the apps showed this:

max power load reached   in red color,  so I start to landing, but it land very fast lost the power and can't slow down, u save it hardly by holding it by hand. What shall I do, now I afraid to fly again, I don't want to lose it or hurt any. Please advice. By the way I live in Berlin.   And the serial is: 1WGDH1K1126W81

djiuser_NiQito9lkCUl Posted at 3-21 00:37
I have new mavic got it as a present. I fight it for rhe 3 times for few minutes without problems, but yesterday I use it for mor than 30 minutes, so I used the other battery for the first time, whst happened later was rrally scary,  the apps showed this:

max power load reached   in red color,  so I start to landing, but it land very fast lost the power and can't slow down, u save it hardly by holding it by hand. What shall I do, now I afraid to fly again, I don't want to lose it or hurt any. Please advice. By the way I live in Berlin.   And the serial is: 1WGDH1K1126W81

Hi there, sorry for the difficulties with the drone, The flight controller detects the working condition of the propulsion system in real time. The warning will prompt up if it is detected that there is large air resistance (such as strong wind) when the aircraft is hovering or when the battery level is low. When the warning appears, it means that the current environment and battery power are not suitable for the flight. Please land the aircraft as soon as possible, and then change the battery or choose to fly the aircraft in a windless environment.

it is recommended to check the propellers first to see whether they are damaged or out of shape. Did you attach propeller guards? What was the temperature out there? What was the flight mode?
The recommended operating temperature range is 0° to 40°C (32° to 104°F).
Please fully charge the battery and have a try in breezeless day.

Hi,
Can you provide warranty status for:

163DFAR0016RCL
163DG6G0018YW5

ghullster Posted at 4-5 10:44
Hi,
Can you provide warranty status for:

Hi ghullster, I have sent you PM, please check, thank you.

Can you please check my warranty status : 16CG9UR0A2MFG

0K1DF4G2BDJ0H4 DJI MAVIC AIR WARRANTY CHECK

djiuser_TK9KePRAGcSz Posted at 4-21 09:52
Can you please check my warranty status : 16CG9UR0A2MFG

Hi there, sorry that we could not find this serial number in our system, could you please double confirm whether there is a typo?

khurshid Gehlot Posted at 4-21 10:03
0K1DF4G2BDJ0H4 DJI MAVIC AIR WARRANTY CHECK

I have PM you the activation date, please be noted the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI.

DJI Mindy Posted at 4-21 20:12
Hi there, sorry that we could not find this serial number in our system, could you please double confirm whether there is a typo?

Yes sorry I forgot the 3

163CG9UROA2MFG

djiuser_TK9KePRAGcSz Posted at 4-22 05:15
Yes sorry I forgot the 3

163CG9UROA2MFG

It's a 0 not a O

Here is the correct serial number
163CG9UR0A2MFG

DJI Mindy Posted at 4-21 20:14
I have PM you the activation date, please be noted the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI.

Sir i only check is ot cheap or not

djiuser_TK9KePRAGcSz Posted at 4-22 05:18
It's a 0 not a O

Here is the correct serial number

No worries, I have sent you PM, please check.

khurshid Gehlot Posted at 4-22 22:43
Sir i only check is ot cheap or not

Sorry that I don't understand, are you referring to the selling price of your drone?

Hello. How can check warranty dji mavic 2 pro. I don't have receipt. Aircraft isn't activated.
Thanks!

djiuser_zjKi4jnru9Uc Posted at 4-23 20:59
Hello. How can check warranty dji mavic 2 pro. I don't have receipt. Aircraft isn't activated.
Thanks!

Hi there, you may refer to the DJI after-sales service polices from this link:
https://www.dji.com/service/policy?site=brandsite&from=nav

The warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI.

Please, can you check warranty of my dji mavic 2 zoom. I can't find receipt.
0M6CG89
R0A07PK
Thanks!!

Hello Admin,

Can you please check for me the warranty of my dji mavic air. And is it possible to send the warranty by email?

S/N 0K1UF4200E01SB

I tried to check this on your website, but it gave me an error.

Glad to hear from you.

DRONEPILOT88 Posted at 5-10 09:31
Hello Admin,

Can you please check for me the warranty of my dji mavic air. And is it possible to send the warranty by email?

Sorry that we do not have the email account for job, I will PM you, please check later.

Hi could you check my warranty?
SN: 0ASDEAC0B100KC

Thank you!

Hi admin,

pls check my dji osmo mobile 3 warranty status
SN: 354ZH3204001WK

Dear,

please help to check the warranty expiry date of my OSMO ACTION: 129DG55001VZF0

Thanks.

djiuser_6adlIjSGzPaS Posted at 5-13 05:06
Dear,

please help to check the warranty expiry date of my OSMO ACTION: 129DG55001VZF0

another one is :129DG6M001P1GM,Please check the warranty expiry date .

fans28d2eca0 Posted at 5-12 07:17
Hi could you check my warranty?
SN: 0ASDEAC0B100KC

Please check my PM, thanks.

djiuser_6adlIjSGzPaS Posted at 5-13 05:06
Dear,

please help to check the warranty expiry date of my OSMO ACTION: 129DG55001VZF0

Hi there, the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI.
I will PM you the activation date.

djiuser_1IWOpE90KT8S Posted at 5-13 02:12
Hi admin,

pls check my dji osmo mobile 3 warranty status

I have sent you PM, please check, thanks.

Hello DJI can you please advise on why warranty status serial number below

0M6DG3C0013952

THANK YOU

andest2003 Posted at 5-14 06:21
Hello DJI can you please advise on why warranty status serial number below

0M6DG3C0013952

I have sent you PM, please check, thanks.

Hi DJI Mindy, I just sent you a PM. Can you please check and let me know? thank you

DJINewbie33 Posted at 5-23 10:28
Hi DJI Mindy, I just sent you a PM. Can you please check and let me know? thank you

Hi there, PM has been replied to, please check, thanks.

Can you please check warranty on my Zoom and Pro please

Zoom 0M6DG6A 001UCXD

Pro 163DF9W 0015K6D

cmacclel Posted at 5-29 17:29
Can you please check warranty on my Zoom and Pro please

Zoom 0M6DG6A 001UCXD

I have sent you PM, please check, thanks.

Hi

How do I check my SN and wanted find out I replaced my Mavic mini which I added the refresh plan. I bought from Apple. Will DJI transfer the refresh plan on my new drone?

fans96430caf Posted at 5-30 20:37
Hi

How do I check my SN and wanted find out I replaced my Mavic mini which I added the refresh plan. I bought from Apple. Will DJI transfer the refresh plan on my new drone?

If the drone was replaced due to product issue, it is possible to transfer the DJI Care Refresh, please email to djicare@dji.com with the old and new serial number of the drone and the proof of the replacement as well, the team will help you out.

Thank you

DJI Mindy Posted at 5-31 03:48
If the drone was replaced due to product issue, it is possible to transfer the DJI Care Refresh, please email to  with the old and new serial number of the drone and the proof of the replacement as well, the team will help you out.

Thank you, iv emailed them yesterday however no ones got back, I’m assuming they don’t work in the weekend. Iv provided the replacement invoice

fans96430caf Posted at 5-31 10:03
Thank you, iv emailed them yesterday however no ones got back, I’m assuming they don’t work in the weekend. Iv provided the replacement invoice

It usually takes 24 working hours to replay back the fist email, I will inform the team to handle your email in priority.

DJI Mindy Posted at 5-31 19:38
It usually takes 24 working hours to replay back the fist email, I will inform the team to handle your email in priority.

Hi

No one has replied back to me, I even tried calling, however the keep saying to email them. It’s been 48hrs already. I sent an email today. Is the any other ways to get through them. Omg

Hi, can you check warranty information for 163CGBVR0A643E?

fans96430caf Posted at 6-1 06:20
Hi

No one has replied back to me, I even tried calling, however the keep saying to email them. It’s been 48hrs already. I sent an email today. Is the any other ways to get through them. Omg

Sorry for the late response, I see the email has been replied, due to the prevention of COVID-19, DJI had to urgently adjust our service arrangements. The current service email channels have a large number of backlogs and may now have some delay in reply. We apologize for the inconvenience. Please keep me updated if there is anything else we can do for you, thank you.