DJI Natalia
Administrator
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Hi there, if the drone comes from an authorized channel, is not bound to the DJI Care Refresh before, and it is working properly, you can send us a verification video to get permission to purchase the DJI Care Refresh, here's the link for your reference https://repair.dji.com/en/djicare/customerupload.
For your information, DJI Care Refresh and the corresponding product must be purchased from the same country or region. More details about the DJI Care Refresh, you may visit https://www.dji.com/service/djic ... ndsite&from=nav or contact our support directly.
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