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DHL shipping status question
2658 7 2019-5-25
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lvK0bgqCXaWs
lvl.4
Flight distance : 361 ft
Netherlands
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As of last Thursday the dhl status shows: PLANNING IS BEING MADE... And nothing is happening. Isn't that weird because at an earlier stage it says that they picked up the osmo action and customs is cleared? It's sitting there for days now... Anybody any experience here with this status?
2019-5-25
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, I managed to get your order number via your Forum account, your package is waiting for the customs to be cleared, we will contact the logistics team to push the process, appreciate your patience.
2019-5-26
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lvK0bgqCXaWs
lvl.4
Flight distance : 361 ft
Netherlands
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DJI Mindy Posted at 5-26 02:41
Hi there, I managed to get your order number via your Forum account, your package is waiting for the customs to be cleared, we will contact the logistics team to push the process, appreciate your patience.

thanks! let's hope this will work as it's strange that the dhl status tells me the package passed customs.
2019-5-26
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lvK0bgqCXaWs
lvl.4
Flight distance : 361 ft
Netherlands
Offline

DJI Mindy Posted at 5-26 02:41
Hi there, I managed to get your order number via your Forum account, your package is waiting for the customs to be cleared, we will contact the logistics team to push the process, appreciate your patience.

thanks! let's hope this will work as it's strange that the dhl status tells me the package passed customs.
2019-5-26
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DJI Mindy
Administrator
Flight distance : 7 ft
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lvK0bgqCXaWs Posted at 5-26 04:29
thanks! let's hope this will work as it's strange that the dhl status tells me the package passed customs.

The customs have been cleared, the package has arrived in the Netherlands, you should be able to receive it very soon, thanks for your patience.
2019-5-27
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lvK0bgqCXaWs
lvl.4
Flight distance : 361 ft
Netherlands
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DJI Mindy Posted at 5-27 00:20
The customs have been cleared, the package has arrived in the Netherlands, you should be able to receive it very soon, thanks for your patience.

yep ,I already noticed. The status had changed. Thanks for the update!
2019-5-27
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DJI Mindy
Administrator
Flight distance : 7 ft
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lvK0bgqCXaWs Posted at 5-27 02:42
yep ,I already noticed. The status had changed. Thanks for the update!

You are welcome, please keep me updated any time if you have further concern. We are always here to help.
2019-5-27
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djiuser_XSC2bQuDDGFF
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Netherlands
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Mate , I have the same issue where it said all day planning is being made , eventhough delivery is expected 3 days from now , it says package at courier with no time or date and now it says we missed you.  It's been confusing because the whole day it said with courier but planning being made
6-4 10:53
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