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Yraegel
Captain
Flight distance : 1314654 ft
United States
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Why isn't there email support for the Smart Controller? It isn't a listed product in the dropdown. Mine no longer upgrades.

5-26 06:55
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ff22
First Officer
United States
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What are your update issues?

Have you tried using the Assistant app on your computer?  If so, try a different cable (original power cable), or another usb port or even another computer.  Reboot all devices and try again.
5-26 07:15
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ff22
First Officer
United States
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What are your update issues?

Have you tried using the Assistant app on your computer?  If so, try a different cable (original power cable), or another usb port or even another computer.  Reboot all devices and try again.
5-26 07:16
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ff22
First Officer
United States
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What are your update issues?

Have you tried using the Assistant app on your computer?  If so, try a different cable (original power cable), or another usb port or even another computer.  Reboot all devices and try again.
5-26 07:17
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Yraegel
Captain
Flight distance : 1314654 ft
United States
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Looks like it was an issue with DJI Assistant 2.0.7. I was able to upgrade using 2.0.8.
5-26 17:09
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DJI Susan
Administrator

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Hi Yraegel, sorry for the inconvenience caused. The request will be forwarded to the designated team to check. As for the update issue, may I have more details for better assistance? Thanks so much!
5-27 03:01
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Yraegel
Captain
Flight distance : 1314654 ft
United States
Offline

DJI Susan Posted at 5-27 03:01
Hi Yraegel, sorry for the inconvenience caused. The request will be forwarded to the designated team to check. As for the update issue, may I have more details for better assistance? Thanks so much!

Hi Susan. I was able to update the remote after I upgraded DJI Assistant from 2.0.7 to 2.0.8. As for reporting the issue, I reported it under the Mavic 2 category since the Smart Controller wasn't listed. Thanks for your reply.
5-27 11:34
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DJI Susan
Administrator

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Yraegel Posted at 5-27 11:34
Hi Susan. I was able to update the remote after I upgraded DJI Assistant from 2.0.7 to 2.0.8. As for reporting the issue, I reported it under the Mavic 2 category since the Smart Controller wasn't listed. Thanks for your reply.

Thanks for keeping us updated. Glad to hear the update works now. For the listed products, this has been reported to the team, and we'll add the DJI Smart Controller under the category soon.
5-28 18:57
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