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DJI Assistant 2 v2.0.8 mac - Network Error
365 4 5-31 07:08
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Celsus
Captain
Flight distance : 196594 ft
United Kingdom
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I'm currently having problems with an update to using DJI Assistant 2 v2.0.8 using a 2018 Macbook Pro on a Mavic 2 Pro. I get a network error message despite clearly being connected to the internet. This could be glitch at DJI's end.  I'm well versed with the firmware update process with no problems usually. I don't use the App to update as I've found the Assistant 2 more reliable. Not this time unfortunately! Any ideas?
5-31 07:08
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DJI Gamora
Super Moderator

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Hi, there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to uninstall and reinstall your DJI Assistant 2 to see if there would be changes. Also, if the problem persists, you may try to use a different computer for us to further isolate the issue. Looking forward to your reply. Thank you for your kind and understanding.
5-31 08:00
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Celsus
Captain
Flight distance : 196594 ft
United Kingdom
Offline

DJI Gamora Posted at 5-31 08:00
Hi, there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to uninstall and reinstall your DJI Assistant 2 to see if there would be changes. Also, if the problem persists, you may try to use a different computer for us to further isolate the issue. Looking forward to your reply. Thank you for your kind and understanding.

I have tried reinstalling, didn't work unfortunately. I will try the update with a different device.
5-31 10:46
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Celsus
Captain
Flight distance : 196594 ft
United Kingdom
Offline

DJI Gamora Posted at 5-31 08:00
Hi, there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to uninstall and reinstall your DJI Assistant 2 to see if there would be changes. Also, if the problem persists, you may try to use a different computer for us to further isolate the issue. Looking forward to your reply. Thank you for your kind and understanding.

I tried clicking the retry button next to the network error message. It eventually connected and updated as  previously. I will leave you look into the matter with your technical people and hope it's a smoother connection for the next one!
5-31 11:41
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DJI Gamora
Super Moderator

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Celsus Posted at 5-31 11:41
I tried clicking the retry button next to the network error message. It eventually connected and updated as  previously. I will leave you look into the matter with your technical people and hope it's a smoother connection for the next one!

Thank you for the additional information, We're glad to know that you already resolve the issue. I will also take note of the suggestion you provided. Thank you for your continued support and have a wonderful day!
6-4 09:52
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