Huge_The_Tank
lvl.1
Flight distance : 309255 ft
United States
Offline
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Hi Mindy,
The reason is this.
Ken (DJI Support)
6月5日 CST05:13
Dear Feugene,
Thank you for your patience.
This is Ken from the Technical Support team, and I will be assisting you on this case from now on for related inquiries about data analysis.
Here's the result of the data analysis on your case number: CAS-3070951-G0Q9Z8.
1. The pilot admits he auto land the drone into a tree and crashed it.
2. There is no flight log shows the drone lost signal or customer not able to control the drone, no sign of malfunction from all the flight from 5/2/2019
3. The user also continues to fly the drone after 5/2/2019 which he claimed crashed. flying a crashed drone void warranty.
4. Please do not fly the drone close to the tree, under a tree or above trees. especially please do not use auto landing while hovering the drone above trees.
According to the analysis, the incident was not caused by any product malfunction.
We can still proceed with the repair, however, you will cover the repai |
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