Hi, we're sorry for the inconvenience. I would like to clarify if you're trying to update the firmware of your Mavic Air? If yes, I would recommend checking the internet connection, you may use DJI Assistant 2 to your computer to see if that would help. The DJI Assistant 2 can be downloaded using this link: https://www.dji.com/mavic-air/info#downloads If there are any error messages during the process, please let us know. You may refer to the link below for updating the firmware.