David_KC
lvl.1
United States
Offline
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I'm sorry that my first forum post is a complaint, but my experience with DJI support this week has left me both surprised and frustrated. I'm a long-time DJI customer and own both drones (an Inspire, P4, P3, and Spark) and gimbals (Ronin and Osmo), and reached out to support for what I thought would be a simple troubleshooting conversation on how to get a bricked TB47 Inspire battery to respond.
Instead, I got a bunch of canned "I understand your situation" auto-responses from online support, then a link to a nonsense article on battery storage. I'm just outside the six-month mark on a battery that has only been cycled a few times, and DJI is refusing to provide any useful troubleshooting, replacement, or repair service. I finally requested an escalation and provided a callback number and available times, but heard nothing.
I suppose that I expected to be treated as a professional user, as I was requesting troubleshooting information on a professional product (Inspire). I'm putting this out there in the hopes that either someone from DJI might see it and follow-up to discuss my options or that someone from the forum might be able to advise on troubleshooting steps that I have not already tried to get my battery to respond.
The situation:
Inspire 1 v2.0 kit purchased directly from DJI in October 2018.
Also purchased spare TB47 battery.
- Both batteries fully charged upon receipt in mid-October 2018.
- Both batteries fully drained on job: Oct 28, 2018.
- Batteries recharged and one used for another job on Nov 4, 2018.
- Both batteries were then held at 2-lights and stored in the studio (as per DJI manual recommendation).
- Both batteries recharged and discharged in mid January and again in March (as per DJI recommendation)
In late May; batteries were plugged in to charge for a job - One battery charged as expected; Second battery began by flashing light 1 only (farthest from the button) for about 10 seconds, then light 4 (closest to the button; apologies if I have the numbers backwards) would flash intermittently and the battery would not charge. Tried disconnecting and reconnecting a few times with the same result. About an hour later, I tried the process again and now the battery is unresponsive. Plugged in or not, the button provides no response and no lights will illuminate when connected.
I tested the charger on the other battery and it behaved as expected. I ensured the charging ports were clear and the contacts appeared good.
Are there other troubleshooting steps that I could take? I just can't accept that DJI will not provide any service to a battery with only a few cycles on it, regardless of whether it's 4-months or 8-months old, especially on an "intelligent" battery that costs $160/ea.
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