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Zenmuse XT failing to display on CrystalSky (Black Screen)
1017 8 2019-6-7
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OGImage
lvl.1
United Kingdom
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Hi,

Can anybody please assist me in rectifing an issue with recently purchased 2 x Zenmuse XT's.

Following intial unboxing of Matrice 210 RTK V2, CrystalSky & Cendence Controller, and 2 x Zenmuse X30 & 2 x Zenmuse XT cameras i conducted all required Firmware updates and linking procedures, including firmware updates for both payloads.

Unfortunatley both Zenmuse XT cameras are failing to display on the DJI pilot app, Black screen only.  However i do have full control of the gimbal and menu fuctions, but live image will not display.

I have tried contless posibilities and re-installing firmware and utilising direct connect via DJI Assisant, all cameras are compatable with V2 model, utilised adapter for XT and changed gimbal housing and both cameras are experiancing the same issue.

Can someone please assist me and help me stop rattling my brain for posible causes, be very grateful for any support provided?
2019-6-7
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EFRPIC
First Officer

United States
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If I understand correctly that you are using XTs not XT-2s, you need to ensure that the adaptor "ring " that allows the XT to attach to the gimbal is also updated.

2019-6-7
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MDCN25
lvl.1
Flight distance : 57972 ft
Chile
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HOla, had the same problem but today update the firmware with dji assist 2 and ready, all ok, I have a matrix 200 v2.0
Only now I have the problem of double gimbal support because they are different connectors to v1
2019-6-17
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djiuser_aMIJKp6wiQSm
lvl.1

United States
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EFRPIC Posted at 6-7 15:06
If I understand correctly that you are using XTs not XT-2s, you need to ensure that the adaptor "ring " that allows the XT to attach to the gimbal is also updated.
Can you give details on how you updated the adapter ring please?
2019-8-23
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Olivier Vietti-Teppa
First Officer
Flight distance : 10169173 ft
Switzerland
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except error only xt v2 are compatible
2019-8-27
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Centan
lvl.1

United States
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I don`t have a development plan. But I wanted to make a good [URL="
https://light-it.net/blog/how-to-make-an-app-like-wish-or-even-better/
"]app like wish[/URL] to assert itself. I am not a developer and understand little about this. I entrusted this work to people who do it well. I have made an application for dating on the Internet, which has no analogs. I hope you can all see him soon.
2019-8-29
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patiam
First Officer
  • >>>
United States
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Centan Posted at 8-29 00:33
I don`t have a development plan. But I wanted to make a good "https://light-it.net/blog/how-to-make-an-app-like-wish-or-even-better/"]app like wish to assert itself. I am not a developer and understand little about this. I entrusted this work to people who do it well. I have made an application for dating on the Internet, which has no analogs. I hope you can all see him soon.

BAN Centan for SPAM!
2019-8-29
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Bataleon
lvl.1
Flight distance : 368399 ft
Russia
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hI All!
We also have Matrice 210 v2 and Zenmuse XT from Dji Inspire 1 and Ring for Matrice 210.
And also have problem with black screen. Ring Firmware is latest- 1.13 , camera is controlling and shooting video and Photo. But we dont have any picture on a main screen, only black
How to fix it?
7-10 03:07
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Wildfyre
lvl.2
Flight distance : 72 ft

Australia
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Bataleon Posted at 7-10 03:07
hI All!
We also have Matrice 210 v2 and Zenmuse XT from Dji Inspire 1 and Ring for Matrice 210.
And also have problem with black screen. Ring Firmware is latest- 1.13 , camera is controlling and shooting video and Photo. But we dont have any picture on a main screen, only black

Late reply, but have you tried switching between EXT and LB output modes?
7-29 20:53
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