Which Version of Assistant 2 for MP1?
848 3 2019-6-10
Uploading and Loding Picture ...(0/1)
o(^-^)o
LeafPeeper
lvl.4
Flight distance : 450075 ft
  • >>>
United States
Offline

So I was flying yesterday and got a downward sensor error which made landing a bit tricky.   I figured i'd calibrate my MP vision sensors today.   I opened up DJI Assistant 2 and proceeded to calibrate, but could not get it to complete.   First it gave me crap about failing because it determined my monitor size was "." and asking me to correct it....which I did.   Then it just hung at 85%....forever.   I uninstalled, reinstalled, reset to factory defaults, everything I could think of to no avail.   It just hangs at 85% during the final calibration calculations, every time.   I'm using Win10 and a 43" 4K monitor.   Searching the web, I found others with the same problem, but no clear solution.   Then I found something about using "DJI Assistant 2 for Mavic" vs "DJI Assistant 2".     Can someone from DJI enlighten me here?   Which version should I be using for my Mavic Pro (original)?

On the Mavic Pro support page, the downloads section has "DJI Assistant 2"
The Mavic Pro Platinum support page has NO download section
The Mavic 2 support page has downloads for "DJI Assistant 2 for Mavic"

Which one should I be using?  Is the support page for the original Mavic Pro wrong?
Thanks,
LP
2019-6-10
Use props
DJI Paladin
Administrator
Flight distance : 318 ft

Offline

Hi LeafPeeper, my sincere apologies for  the inconvenience that it caused.  I would suggest you uninstall and re download the software. Please download DJI Assitant 2 using these links: https://www.dji.com/mavic/info#downloads  or https://www.dji.com/downloads?site=brandsite&from=footer  You can also change the cable so that we can isolate the problem.
Please take note to update the firmware to the latest version with the newest version of DJI Assistant 2 and then calibrate the Vision Sensors.

Requirements when calibrating VPS:
1. A display that’s 14 inches or bigger is recommended for the calibration.
2. Set the display’s resolution to the recommended default value. (Usually, the 14-inch display’s resolution should be set at 1366*768 or 1440*900. The 17-inch display’s resolution: 1366*768 or 1280*720. The 19-inch display’s resolution: 1366*768 or 1440*900. The 22-inch display’s resolution: 1680*1050 or 1920*1080. The 24-inch display’s resolution: 1920*1080 or 1920*1200.)
3. Restart the PC and the aircraft multiple times.
If the issue persists, please let me know. You can also provide a short video of the issue for further checking. You can upload it by using google-drive or Dropbox and provide the link here. Appreciate your continued support.
2019-6-10
Use props
Aardvark
First Officer
Flight distance : 384432 ft
  • >>>
United Kingdom
Offline

https://www.dji.com/uk/mavic-pro-platinum/info#downloads

Edit:- that is the download section for Platinum Pro. For Mavic Pro use link as provided by DJI Paladin above.

2019-6-10
Use props
LeafPeeper
lvl.4
Flight distance : 450075 ft
  • >>>
United States
Offline

Aardvark Posted at 6-10 15:38
https://www.dji.com/uk/mavic-pro-platinum/info#downloads

Edit:- that is the download section for Platinum Pro. For Mavic Pro use link as provided by DJI Paladin above.

Funny.   If I go to the product support page and click Mavic, then Mavic Pro, at the very bottom of the page that is displayed is a tab for downloads.  

https://www.dji.com/support/product/mavic

If I do the same for the Platinum, there is no downloads link at the bottom.

https://www.dji.com/support/product/mavic-pro-platinum

Just inconsistent design I guess.   Bottom line thought - I should be using DJI Assistant 2, not DJI Assistant 2 for Mavic....which means failure.   I finally got it to work on my Mac.  Win 10 is a no go.

LP
2019-6-10
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules