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Using DJI Credit towards repair cost
547 7 6-10 13:43
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Jake Phantom 3 S
Second Officer
Flight distance : 2639747 ft
United States
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Sent in my Mavic Pro to repair the camera. DJI says it'll cost me $79, not a problem, but does anyone know if you can use your DJI Credit towards the payment?
6-10 13:43
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Jake Phantom 3 S
Second Officer
Flight distance : 2639747 ft
United States
Offline

DJI Care Refresh

I thought when you bought Care Refresh it covered anything except for deliberate damage. I sent my Mavic Pro to repair or replace the camera as it stopped working correctly from a tough landing. Now I thought Care Refresh would cover it, but they are charging $79. I know it's not a lot, but it doesn't seem right. Hoping someone from DJI could enlighten me.
6-10 14:10
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi Jake, we apologize for the confusion. The charge is for the replacement fee under DJI Care Refresh. DJI Care Refresh is a comprehensive and reliable service plan that offers two replacement units in one year for an additional small amount. The 1st replacement is $79 and 2nd is $129. For full details of your insurance, you may want to refer to this link: http://www.dji.com/service/djicare-refresh/info#s4.  If you need further assistance or questions regarding our products and services. Please don’t hesitate to reach us back. Thank you.
6-10 14:25
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi Jake, we replied to your other post about the replacement fee under DJI Care Refresh please check this link: https://forum.dji.com/forum.php? ... 1&extra=#pid1881783 to settle the payment you may click the payment link on the invoice received. Thank you.
6-10 14:31
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Jake Phantom 3 S
Second Officer
Flight distance : 2639747 ft
United States
Offline

DJI Diana Posted at 6-10 14:25
Hi Jake, we apologize for the confusion. The charge is for the replacement fee under DJI Care Refresh. DJI Care Refresh is a comprehensive and reliable service plan that offers two replacement units in one year for an additional small amount. The 1st replacement is $79 and 2nd is $129.  For full details of your insurance, you may want to refer to this link: http://www.dji.com/service/djicare-refresh/info#s4.  If you need further assistance or questions regarding our products and services. Please don’t hesitate to reach us back. Thank you.

Ok, I understand now. You just reminded me of what I read when I first purchased Care Refresh. But, can I apply my DJI credit towards the payment?
6-10 14:57
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DJI Diana
Administrator
Flight distance : 2408 ft

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Jake Phantom 3 S Posted at 6-10 14:57
Ok, I understand now. You just reminded me of what I read when I first purchased Care Refresh. But, can I apply my DJI credit towards the payment?

No, DJI Credit cannot be used outside of the Official DJI Online Store, it can only be used to pay for your purchases from the DJI Online Store, thanks for your understanding.
6-10 19:26
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Jake Phantom 3 S
Second Officer
Flight distance : 2639747 ft
United States
Offline

DJI Diana Posted at 6-10 19:26
No, DJI Credit cannot be used outside of the Official DJI Online Store, it can only be used to pay for your purchases from the DJI Online Store, thanks for your understanding.

Ok thanks, I'll make payment and get my Mavic on it's way home.
6-11 03:06
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DJI Diana
Administrator
Flight distance : 2408 ft

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Jake Phantom 3 S Posted at 6-11 03:06
Ok thanks, I'll make payment and get my Mavic on it's way home.

You're most welcome. Should there be any questions, please don't hesitate to reach us.
6-11 08:10
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