DJI Paladin
Administrator
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Hi Johnny, sorry for all the trouble that it caused. This is not the experience we want you to have with DJI. Please provide a short video of the issue for further checking. You can upload it by using google-drive or Dropbox and provide the link here. As of the moment, these are the supported devices that can support 4k. Please refer on the compatibility list below, thanks!
iOS System
iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, and iPhone XR
Android System
VIVO X20 Plus, Google Pixel XL, Google Pixel XL2, Nexus 6P, Huawei P10+, Huawei P10, Huawei MATE 10, Huawei MATE 9, Huawei V10, Huawei Honor 10, Huawei Honor 9, Samsung Galaxy S7, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S8+, Samsung Galaxy S9, Samsung Galaxy S9+, Samsung Galaxy Note 8, Xiaomi Mi 6, Xiaomi Mi 5S, Xiaomi Note3, Oneplus 5T, and Smartisan Pro 2
*The list of supported devices will be continuously updated
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