bobo
 Second Officer
Flight distance : 1544416 ft
United States
Offline
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Drone Tech Aerial Posted at 7-3 15:48
Hey Bono, did they send you back a replacement remote or replace your battery. Had the same issue and ticket code and paid the $65. Curious what your outcome was?
I got this reply, Guaranteed that I will no longer encounter this problem? Thats great. But what was the problem?
Dear Gary,
Thank you for writing back and we apologize if you haven't heard an update regarding the repair of your Inspire 2 Remote Controller. On behalf of my colleague, Alec, I'm here to further assist you with your concern.
Regarding the C379 error, I've received feedback from our Engineers and they've advised that error code is a hardware issue. No worries, though, as they've already addressed the issue and they've guaranteed that you will no longer encounter this problem in the future.
I've also checked the tracking number of your package and I can see that it is currently 'In Transit' to the address we have on file for your account. Kindly monitor the arrival of your package.
I hope that this information is helpful. If there's anything else we can assist you with, please do not hesitate to let us know.
Thank you for choosing DJI.
Best Regards,
Pat
DJI Technical Support
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