Breezer74
Second Officer
Flight distance : 20072 ft
United Kingdom
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Steve1978 Posted at 6-17 13:31
Thanks Diana, the customer care team has just reiterated what you have said, verbatim. It’s not that I don’t understand, it’s that I don’t agree that the warranty is fair, it’s basically saying that you want to charge £200 more for EU and US customers than you do for China customers. We don’t get anything more for our £200 do we? It’s the same product right? (I bet that doesn’t get the dignity of a response).
DJI is a Chinese company, all the drones are made in China. I understand the basic economics of it. You can get more money out of us. That’s fine. But I can buy DJI products from hundreds of online resellers, how am I supposed to know who gets what, from where? Who is authorised and who isn’t?
Working in the bike industry where grey imports from internet sellers are also rife, I can understand both points of view. The Tobydeals.co.uk web address makes you believe you may have been buying from a UK seller, but the facts are the facts, however much you may feel hard done by because of them.
When something goes wrong, regardless of what it is, your 1st port of call for remedy is always the entity you bought it from (Tobydeals.co.uk). They took the money, it is for them to sort out. If you choose to go elsewhere you may always be liable for a cost from the other entity you go to - they need to pay their bills somehow!
You ask what we get for our extra £200? 2 year warranty with a local repair centre is what. Some of that £200 goes to the EU service centre to pay for this via the official distributor. If buying from China (even unknowingly), you haven't paid for that service centre, distributor or any local support network, so you don't get that service for free. You still have the option of returning to your supplier (Tobydeals.co.uk) or the China service centre for free warranty repair, however unpleasant or awkward that may be.
I know it is sometimes very difficult to see the downsides of cheap online deals until something goes wrong, but I deal with customers every week who have bought grey imports from cheap online sellers and expect me to supply my free labour to install/repair and/or postage to a repair centre for them as I also sell the product. If I did so, I wouldn't be in business for long. I do, however supply that service free for me customers. It comes out of my profits, but that's profits gained by their custom.
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