DJI Susan
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RJB1 Posted at 7-3 01:26
And again, you don't think a fairer warranty would be to do it by hours flown? And again, you are asking me to send in my drone to someone, or some company 3000km away where I'm refused to be told who is working on it, and refused to be allowed any contact with them. Why so much secrecy with your service centre?
If I was putting my car in for service it would be ludicrous for the dealership to tell me, "ok, leave it at the corner of such and such street. We're not going to give you our phone number and we wont tell you who is working on it or what they are going to do, when we've finished you pay any amount we demand or you don't get your car back." That is the service you are offering.
For the phone number for AU official service center, it has been listed in DJI website, you can reach us via +61 1300 090 802.
And the designated team already sent the shipping address to you in the email under ticket#2178667, you may check later. Here is the link for your reference: https://www.dji.com/service/repair/centers
Also, the repair progress can be tracked in DJI official website: https://repair.dji.com/en/support/RepairTrace If you do not want to repair, please kindly advise, we'll return the unit without repair.
Alternatively, you may contact the local dealer to help to send the unit in for service, thanks!
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