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Ordered ... I wait again ...
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The french globetrotter
Second Officer
Flight distance : 2030587 ft
Canada
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Hi,

They say on the website : Estimated to ship 1 business day after payment confirmation.

I ordered the 11 June and the drone are again awaiting shipment .. so what I do ? Cancel the order ? Ask discount ? I need my drone for end of this month. I’m so sad and angry.

Not a good job DJI
6-17 11:05
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ajrulez
Second Officer
Flight distance : 248766 ft
United States
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Same here. Still shows shipped but waiting since a week now. I just keep saying myself Paatience is the key to virtue.
6-17 11:21
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi, apologies for the confusion and the troubles you had with your order. I managed to pull up your order numbers using your Forum account. If you are located in Canada, with your respective orders (Mavic 2 Pro and Fly more Kit) is estimated to ship 10-15 business days after payment confirmation. Kindly check our DJI Online Store (Canada) for better understanding. Thank you for understanding.
6-17 13:44
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The french globetrotter
Second Officer
Flight distance : 2030587 ft
Canada
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I am patience too but my trip coming soon and I wait again the drone. I leave for 2 months so I can't leave without him or I need to buy it otherwhere maybe
6-17 13:46
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The french globetrotter
Second Officer
Flight distance : 2030587 ft
Canada
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DJI Diana Posted at 6-17 13:44
Hi, apologies for the confusion and the troubles you had with your order. I managed to pull up your order numbers using your Forum account. If you are located in Canada, with your respective orders (Mavic 2 Pro and Fly more Kit) is estimated to ship 10-15 business days after payment confirmation. Kindly check our DJI Online Store (Canada) for better understanding. Thank you for understanding. [view_image]

When I ordered , 10-15 days for the fly more kit and 1 day for the drone. I separated my 2 orders only for that. (The website recommended to separate the orders if we don't want to wait)  Finally, the drone is at the same step that the fly more kit ... I ask myself why I needed to separat the both if I need to wait 10-15 days ...

Regards


6-17 13:56
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DJI Diana
Administrator
Flight distance : 2408 ft

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ajrulez Posted at 6-17 11:21
Same here. Still shows shipped but waiting since a week now. I just keep saying myself Paatience is the key to virtue.

Hi, sorry to know about this issues you had with the ordered shipment. I pulled out your order number using your Forum account. The status of your order is "Ready to Send", you should receive a tracking number within 24 to 48 hours. Appreciate your patience.
6-17 14:09
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ajrulez
Second Officer
Flight distance : 248766 ft
United States
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Thank you Diana. It is out for delivery Yaay...!! I think you guys also should have the direct customer pick up from your Carson city warehouse.
I would have picked up last week. No shipping coss to. SOmething to consider may be.
6-18 08:46
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ajrulez
Second Officer
Flight distance : 248766 ft
United States
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Now Fedex is delaying the package. It went in wrong location truck. God!
6-18 20:00
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DJI Diana
Administrator
Flight distance : 2408 ft

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ajrulez Posted at 6-18 20:00
Now Fedex is delaying the package. It went in wrong location truck. God!

Upon checking the tracking number, FedEx made a delivery attempt at 06/18/2019 05:23 PM. Delivery will be attempted again on the next business day, you may contact FedEx to check the exact status.
6-19 01:08
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The french globetrotter
Second Officer
Flight distance : 2030587 ft
Canada
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Nice, they send me the combo kit before the drone .... Good job DJI
6-19 03:52
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ajrulez
Second Officer
Flight distance : 248766 ft
United States
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DJI Diana Posted at 6-19 01:08
Upon checking the tracking number, FedEx made a delivery attempt at 06/18/2019 05:23 PM. Delivery will be attempted again on the next business day, you may contact FedEx to check the exact status.

That's actually wrong info. I spoke to FedEx, they sent my package into wrong location truck and then status changed in evening. Today also the same mistake. FedEx ppl should be able to sort packages. I understand mistake happened once. This is 3rd time 4 months back lost my package. Took almost 2 months to get a new one. and now this.
6-19 12:59
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DJI Diana
Administrator
Flight distance : 2408 ft

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ajrulez Posted at 6-19 12:59
That's actually wrong info. I spoke to FedEx, they sent my package into wrong location truck and then status changed in evening. Today also the same mistake. FedEx ppl should be able to sort packages. I understand mistake happened once. This is 3rd time 4 months back lost my package. Took almost 2 months to get a new one. and now this.

Sorry to hear that. We'll keep an eye on the status as well. Hope you receive the package soon.
6-20 01:05
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DJI Diana
Administrator
Flight distance : 2408 ft

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The french globetrotter Posted at 6-19 03:52
Nice, they send me the combo kit before the drone .... Good job DJI

The estimated shipping date of the Mavic 2 Pro should be changed right before your placed the order, we are very sorry for this situation, we have informed the team to prioritize your order, please note the email notification when it is shipped, thank you.
6-20 23:51
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The french globetrotter
Second Officer
Flight distance : 2030587 ft
Canada
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DJI Diana Posted at 6-20 23:51
The estimated shipping date of the Mavic 2 Pro should be changed right before your placed the order, we are very sorry for this situation, we have informed the team to prioritize your order, please note the email notification when it is shipped, thank you.

I leave the 5th of July. Do you think I will receive before or not ?
6-24 06:17
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DJI Diana
Administrator
Flight distance : 2408 ft

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The french globetrotter Posted at 6-24 06:17
I leave the 5th of July. Do you think I will receive before or not ?

Hi, thanks for contacting DJI Forum. We have checked the tracking no. 1797529215 and DHL already attempted to deliver the order. Please know that the courier will attempt to deliver the order thrice. If on the 3rd attempt and still no one receives it, the courier will automatically send the order back to our warehouse. We suggest to contact them directly to give you further assistance and the exact date of delivery time. If you have any other questions, please let us know. Thank you.
6-24 10:38
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The french globetrotter
Second Officer
Flight distance : 2030587 ft
France
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DJI Diana Posted at 6-24 10:38
Hi, thanks for contacting DJI Forum. We have checked the tracking no. 1797529215 and DHL already attempted to deliver the order. Please know that the courier will attempt to deliver the order thrice. If on the 3rd attempt and still no one receives it, the courier will automatically send the order back to our warehouse. We suggest to contact them directly to give you further assistance and the exact date of delivery time. If you have any other questions, please let us know. Thank you.

It’s okay for this order, I will pick up tomorrow. I speak for the drone me ! 0011988793001
The combo kit without the drone can’t work.
6-24 11:06
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DJI Diana
Administrator
Flight distance : 2408 ft

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The french globetrotter Posted at 6-24 11:06
It’s okay for this order, I will pick up tomorrow. I speak for the drone me ! 0011988793001
The combo kit without the drone can’t work.

Hi, sorry about that. For this order 0011988793001. The unit is estimated to be shipped on 7-2-2019. Should there be any questions, please don't hesitate to reach us. Thank you.
6-24 13:43
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The french globetrotter
Second Officer
Flight distance : 2030587 ft
Canada
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DJI Diana Posted at 6-24 13:43
Hi, sorry about that. For this order 0011988793001. The unit is estimated to be shipped on 7-2-2019. Should there be any questions, please don't hesitate to reach us. Thank you.

I’ll cross my fingers for this miracle
6-25 05:28
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