DJI Mindy
Administrator
Offline
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Hi there, there must be some misunderstandings, the difference between DJI Care Refresh and DJI Care Refresh Express is damage assessment and quotation are not required, which shortens the time required for replacement. To enjoy DJI Care Refresh Express, you need to fill in an application form for DJI Care Refresh Express and pay the replacement fees in advance before sending in the drone.
In your case, the drone has already been evaluated and quoted, DJI Care Refresh Express is unavailable to be applied in this situation no matter for the Americans or the Canadians or the users in other countries. But we do apologize that the DJI Care Refresh Express is not available in Canada at the moment, please stay tuned to the latest news in our DJI official website, thank you. |
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