my mavic pro camera is not shooting RAW file
it only shooting JPG and DNG
i have select the RAW-JPG and still getting only JEG and DNG
i restart the mavic pro im having same issue

can someone help

my mavic pro camera is not shooting RAW file
it only shooting JPG and DNG
i have select the RAW-JPG and still getting only JEG and DNG
i restart the mavic pro im having same issue

can someone help

DNG is Adobe 's extension for a RAW file

Hi, Thank you for reaching out and we do apologize for the inconvenience. For the photo format, You can choose JPEG and RAW formats when taking pictures. If you choose JPEG, the photo's suffix is JPG. For RAW format, the photo's suffix is ​​DNG. Should you have any further concern please don't hesitate to reach us. Thank you for your continued support. Cheers!

DJI Gamora Posted at 6-22 08:53
Hi, Thank you for reaching out and we do apologize for the inconvenience. For the photo format, You can choose JPEG and RAW formats when taking pictures. If you choose JPEG, the photo's suffix is JPG. For RAW format, the photo's suffix is ​​DNG. Should you have any further concern please don't hesitate to reach us. Thank you for your continued support. Cheers!

thank you for your quick respond
when I try to open DNG file in my RAW program is not opening

gdrecupero Posted at 6-24 04:09
thank you for your quick respond
when I try to open DNG file in my RAW program is not opening

Hi, Thank you for the additional information provided. Can you please try to use a different application to open the file to see if there would be some changes? Thank you for your kind and understanding. Cheers!

gdrecupero Posted at 6-24 04:09
thank you for your quick respond
when I try to open DNG file in my RAW program is not opening

DNG is Raw  it stands for Digital NeGative.

Which program are you using to process the DNG ?
Lightroom or PhotoShop should work

gdrecupero Posted at 6-24 04:09
thank you for your quick respond
when I try to open DNG file in my RAW program is not opening

Some DNG may not be recognized on machines using older OS or app versions. For instance, on MacOS I believe most Mavic Pro DNG problems were solved with High Sierra (MacOS 10.13.x).