Gimbal Misaligned
1172 6 2019-6-24
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rbeisaw
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United States
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Just noticed a random misalignment of our X4S upon start up last week. We have a M210 with dual downward gimbal and the camera yaw appears to be off around 5 degrees or so. Its been 'auto calibrated' but the unit still has the yaw center off.

Anyone have any ideas why this has just happened all of a sudden? Is it a camera issue or a M210 issue?

Thanks in advance!
Ryan B
X4S Yaw.jpg
2019-6-24
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Leofuica
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Flight distance : 1107146 ft
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Chile
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Try IMU calibrate or check FW version for both cameras
2019-6-30
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DJI Mindy
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Flight distance : 7 ft
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Hi Ryan, please refresh the firmware and then calibrate the IMU and compass. If the issue persists, any chance to test this camera with another aircraft or test this aircraft with another X4S? If not possible, it is recommended to send in the aircraft and X4S for the evaluation.
2019-7-1
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rbeisaw
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United States
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DJI Mindy Posted at 7-1 00:50
Hi Ryan, please refresh the firmware and then calibrate the IMU and compass. If the issue persists, any chance to test this camera with another aircraft or test this aircraft with another X4S? If not possible, it is recommended to send in the aircraft and X4S for the evaluation.

Alright ill give both of those a shot. Thank you.
2019-7-2
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DJI Mindy
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rbeisaw Posted at 7-2 09:47
Alright ill give both of those a shot. Thank you.

You are welcome, please keep us updated if the issue persists.
2019-7-3
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rbeisaw
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DJI Mindy Posted at 7-3 02:35
You are welcome, please keep us updated if the issue persists.

Yup, I did a firmware refresh and calibrated this morning and still the yaw is misaligned
2019-7-3
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DJI Mindy
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rbeisaw Posted at 7-3 07:31
Yup, I did a firmware refresh and calibrated this morning and still the yaw is misaligned

Sorry to know the issue persists, in this case, we recommend to send in the aircraft and the X4S for the evaluation, please contact our support team www.dji.com/support for further assistance.
2019-7-4
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