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Smart Controller Problem - Locked
920 3 2019-6-25
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djiuser_1FJEd1qSaZQn
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United States
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I found the recent information about using Google Play on the Smart Controller and was able to successfully install and use it.  The problem started when I logged onto Google Play using a Google Suite business account.  Due to extra security, it indicated that I had to use a screen lock.  I set up a pattern lock.  When I turned on the controller the next time, it asked for my pattern.   I can draw the pattern on the 3x3 dot pattern all day, and it doesn't seem to recognize me drawing the pattern on the screen.  I can't fail out the pattern and recover, that never happens.  I've tried refreshing and downgrading the firmware.  It downloads, but never seems to install on the controller, remaining at 0% during the transfer phase.  I've tried adb tools, but debugging was not enabled.  I supposedly have a ticket open with dji after spending about an hour in chat, getting nowhere.  I'm praying there is a key combination that will cause a factory reset.  Since the controller never gets to the point where android boots, I can't reach it over wifi or usb-c.  Any ideas would be welcome.
2019-6-25
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fansd7ccbc7c
lvl.1
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United States
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Ouch!
I fell down the same rat hole. I was having such fun, but the moment I rebooted, the party was over. Mine is waiting for an unlock code, but it won't accept any input from the screen. Plugging in an external keyboard/trackpad lets me generate an onscreen keyboard, but the controller won't accept any data from the keyboard, the screen, or mouse presses on the onscreen keys.

Like you, I tried everything with negative results. I finally filled out a service ticket and mailed into DJI's factory for repair.
2019-8-15
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AceMartin
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Australia
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You had to mail in for repair?! I am having the same issue. Wish it was more clearly explained that play store install would ruin the operation of controllers. I plugged in a keyboard got a keyboard showing on screen but wouldn't accept any input
1-8 01:43
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lannes
Captain
Flight distance : 4465 ft
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Australia
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AceMartin Posted at 1-8 01:43
You had to mail in for repair?! I am having the same issue. Wish it was more clearly explained that play store install would ruin the operation of controllers. I plugged in a keyboard got a keyboard showing on screen but wouldn't accept any input
Did you follow this process to install the Google Play Store

https://www.certifiedaerials.com ... ji-smart-controller

Litchi can be installed on the SC

https://flylitchi.com/dji-monitors


1-9 18:09
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