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Reporting a drone stolen.
3190 28 2019-6-27
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DAFlys
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Hi DJI,

Is there a good way to report a drone stolen,  I had all my luggage stolen yesterday in Pisa Italy which included my Mavic 2 pro as below.  It would be nice to report the serials so that it cannot be used.

Drone -  163DFAF00182S4
Controller - 163DFAF00182S4
Camera - 0K8TFA60020061
Battery 1 - 0P2AFA85340AY2
Battery 2 - 0P2AF9D534061U

2019-6-27
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Flycaster
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United States
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Unfortunatly, there is no way to "lock-down" a DJI product (or any other UAV) at this time like they lock down a stolen cell phone.
They could, but all one has to do to get around it, is to never let the bird "phone home". Just keep it isolated from the internet, and that's it.
I hope all is good with your insurance bits......
2019-6-27
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DJI Gamora
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Hi, there. Thank you for reaching out and On behalf of DJI I extend my sincere apologies for the incident happened to your drone. Regretfully, we are unable to block your stolen aircraft. Tracking it would require the aircraft to be flying when it was lost through the flight record on your DJI Go 4 App. We recommend that you report to your local authorities of the theft that had happened, and allow the police to run on their investigation of this incident. Hoping we could do more, we apologize. Thank you for understanding and have a great day
2019-6-27
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fans710dd864
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United States
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My drone was stolen from a rental car today.

Place San Jose at Denny's at 1st street. 08-05-2019 ca 9am

Mavic Pro with accessory serial number:

08QUE3Q00102HR

If this is for sale please contact me!
2019-8-5
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Flying Higher
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I had my Mavic Pro stolen in Buena Vista, Colorado from my rental jeep on September 20, 2019.  It's serial number is 08QCE9K02252PD, FAA #FA3LAXLFNH
2019-11-11
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I had my Mavic Pro stolen on Sept 20, 2019 in Buena Vista Colorado from my unlocked rental jeep while having lunch.  Serial Number:  08QCE9K002252PD  FAA # FA3LAXLFNH
2019-11-11
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Jason James
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It doesn't seem like it would be all that hard to block a stolen drone and create a database of those serial numbers reported stolen.  Just require the ID of the person who originally activated along with a police report etc. to weed out the troublemakers. Maybe the thieves could get around it by not updating the software, but at very least it would reduce the resale value and therefore incentive to steal them in the future.

C'mon DJI, you have no problem blocking us legit pilots from flying when all is not well, why not lock down t=stolen drones???  
1-24 11:33
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AntDX316
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Never leave your stuff unattended while on vacation.
1-24 13:19
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Geebax
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Jason James Posted at 1-24 11:33
It doesn't seem like it would be all that hard to block a stolen drone and create a database of those serial numbers reported stolen.  Just require the ID of the person who originally activated along with a police report etc. to weed out the troublemakers. Maybe the thieves could get around it by not updating the software, but at very least it would reduce the resale value and therefore incentive to steal them in the future.

C'mon DJI, you have no problem blocking us legit pilots from flying when all is not well, why not lock down t=stolen drones???

My guess is that it is just another complication for DJI to track, I doubt they could be bothered.
1-24 13:41
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hallmark007
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Hey sorry to hear that, what a nightmare, looks like no help from dji, hopefully the fuc#ers fall of a cliff or something similar .
1-24 13:49
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1Eagle
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Flight distance : 290348 ft
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"Never leave your stuff unattended while on vacation."
Thank you captain obvious, I never would have thought of that on my own.
Please, keep these words of wisdom coming.


1-24 14:38
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SD_Pilot
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1Eagle Posted at 1-24 14:38
"Never leave your stuff unattended while on vacation."
Thank you captain obvious, I never would have thought of that on my own.
Please, keep these words of wisdom coming.

..
1-24 18:50
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SD_Pilot
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Some bastards stole my watch from my checked luggage but my drone was in my carry-on bag so still have mine. Luckily I have insurance so they cut me a check.
1-24 18:52
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Labroides
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Jason James Posted at 1-24 11:33
It doesn't seem like it would be all that hard to block a stolen drone and create a database of those serial numbers reported stolen.  Just require the ID of the person who originally activated along with a police report etc. to weed out the troublemakers. Maybe the thieves could get around it by not updating the software, but at very least it would reduce the resale value and therefore incentive to steal them in the future.

C'mon DJI, you have no problem blocking us legit pilots from flying when all is not well, why not lock down t=stolen drones???
C'mon DJI, you have no problem blocking us legit pilots from flying when all is not well, why not lock down t=stolen drones???  
How would you propose they do that?
The drone and controller can only transmit for a couple of kilometres, certainly not enough to send any information to China.

DJI have no way of knowing when any drone is being flown.

Get Real.
1-24 21:46
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AntDX316
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Labroides Posted at 1-24 21:46
C'mon DJI, you have no problem blocking us legit pilots from flying when all is not well, why not lock down t=stolen drones???  
How would you propose they do that?
The drone and controller can only transmit for a couple of kilometres, certainly not enough to send any information to China.

Imagine if they lock down the wrong drone while it's in the air and it's your drone that crashes into some super expensive infrastructure.

I hope they don't add features that could ruin flight stability in their new drones.  Having features such as law enforcement being able to hijack on demand wouldn't be good.  Imagine if this was implemented with the Mavic Mini but the system is kind of broken where it just goes into that made and gets bugged there which leads to fly-aways and crashes.  I would stay away from the new DJI drones until there have been no reports of problems for a few weeks but there will be those who will rush to buy.  Unless they strap on a 3x optical zoom on a 1" or go 4/3" with 14 HDR stops and 35MP, I don't think it would be worth it.
1-24 22:29
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Jason James
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Labroides Posted at 1-24 21:46
C'mon DJI, you have no problem blocking us legit pilots from flying when all is not well, why not lock down t=stolen drones???  
How would you propose they do that?
The drone and controller can only transmit for a couple of kilometres, certainly not enough to send any information to China.

You obviously didn't understand, or didn't bother to read the entire post.

What would transmission range have do with anything? Isn't it clear that any communication happens over the app, such as when updates happen or flight records are synced?

It would absolutely be possible to lock a drone after an app update if there were a database of stolen drone serial numbers.

Next time read the post before you respond....
1-25 03:13
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Jason James
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AntDX316 Posted at 1-24 22:29
Imagine if they lock down the wrong drone while it's in the air and it's your drone that crashes into some super expensive infrastructure.

I hope they don't add features that could ruin flight stability in their new drones.  Having features such as law enforcement being able to hijack on demand wouldn't be good.  Imagine if this was implemented with the Mavic Mini but the system is kind of broken where it just goes into that made and gets bugged there which leads to fly-aways and crashes.  I would stay away from the new DJI drones until there have been no reports of problems for a few weeks but there will be those who will rush to buy.  Unless they strap on a 3x optical zoom on a 1" or go 4/3" with 14 HDR stops and 35MP, I don't think it would be worth it.

How or why would a drone ever be locked while it's in the air? That doesn't make any sense to me.

If a drone were to be locked it would just be prevented from taking off, just as currently happens for a number of reasons/errors.


1-25 03:17
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DAFlys
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AntDX316 Posted at 1-24 22:29
Imagine if they lock down the wrong drone while it's in the air and it's your drone that crashes into some super expensive infrastructure.

I hope they don't add features that could ruin flight stability in their new drones.  Having features such as law enforcement being able to hijack on demand wouldn't be good.  Imagine if this was implemented with the Mavic Mini but the system is kind of broken where it just goes into that made and gets bugged there which leads to fly-aways and crashes.  I would stay away from the new DJI drones until there have been no reports of problems for a few weeks but there will be those who will rush to buy.  Unless they strap on a 3x optical zoom on a 1" or go 4/3" with 14 HDR stops and 35MP, I don't think it would be worth it.

It should be an option we have in app to do, that way only the registered owner can do it.
1-25 03:45
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DAFlys
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AntDX316 Posted at 1-24 13:19
Never leave your stuff unattended while on vacation.

All the luggage was locked in the boot of the hire car,  we later learned that the criminals out there hire cars, get an extra key cut and install GPS trackers.  They then just wait until the cars come back to popular spots and they go and help themselves.  The carpark itself we later learned had over 500 reviews of people loosing their stuff.  People keep asking why the police don't do anything, and we just found a reason.  They fine people over £100 when they park outside the police station to report it.  But those fines take 7 months to turn up.  And the police station isn't cleary signed no parking.
1-25 03:49
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AntDX316
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To Jason James and DAFlys, maybe due to the possibility of rogue Swarm drones used as bombs.  They have something on the electronics that makes law enforcement hack them in mass.  Without, they aren't allowed to sell new drones into the United States.  Perhaps all the other drones that are being made have that capability.

Law enforcement can prob just aim a wide-beam at them and boom, control.  Maybe fast movers like an F-18 can just scan the area, commandeer all drones, and make them land somewhere safe, or over water and have them dump while locating the location of the PIC.

These are all speculations and have no clear evidence to back.  It could just be something defective at the manufacturing level that a supplier chose to knock-off to profit more money.  They are already losing big by selling a 249g amazing camera drone at $399 in the air so the people who bided to take jobs for less probably don't get QA checked.  People can pass QA and we trust that what they have given us is what we wanted but infact they can slip some unreliable defects into the mix and no one at the parent/child manufacturer would ever know, but the consumers will know and suffer for it.  While everyone assumes some kind of Pilot error, it probably isn't.

Luckily, the upper-end DJI drones don't have these issues and are well built.. but it still can happen and happen with anything.  My stuff never had an issue except my M2P that had roll tilt problems at the gimbal when sliding hard left that DJI warranty fixed and has the fixed one coming back which I will test.  To be honest, had an instant gimbal 90­° roll problem (split second to 90° when sliding right but then it goes back to horizon level) a couple times over some flights when I set the gains at 120 way back then back to 100 when I first got it.  Probably the capacitors needed to be cycled.  It never happened again.  Had an Inspire 1 Pro X3 problem where it went wack messing w/ the gimbal follow yaw back and forth setting slider One time (which no one does) but the bird was perfect.  All the DJI birds never scared me, they never went super rogue.  When a signal is lost, it just sits and either comes back or lands on the spot if very near which is super important.  I, most of the time fly with no liability insurance so to trust flying over extremely expensive solar cells, traffic at times, expensive objects, you just can't risk something going wrong and from what I've seen, DJI always puts out what you want that I don't really have to think twice if something will go wrong because it won't.
1-25 12:41
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Sebastjan
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going back to stolen drones, there could be a way to install third party software on smart controller that would report back to the owner email every time it got on internet... it could report IP, even send log data or pictures / video that were taken... but of course it would just be an android app which thief could uninstall...

DJI please find a way to integrate this features including blocking a drone in your software. it really would be deterrent for thief if they turn the app on and it would display "this drone is stolen" message all over display.
3-1 00:45
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Labroides
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Sebastjan Posted at 3-1 00:45
going back to stolen drones, there could be a way to install third party software on smart controller that would report back to the owner email every time it got on internet... it could report IP, even send log data or pictures / video that were taken... but of course it would just be an android app which thief could uninstall...

DJI please find a way to integrate this features including blocking a drone in your software. it really would be deterrent for thief if they turn the app on and it would display "this drone is stolen" message all over display.

it really would be deterrent for thief if they turn the app on and it would display "this drone is stolen" message all over display.
Now all you have to do is find a way for DJI to communicate with your drone.
And for it to have any deterrent effect, thieves would have to know this would happen (before they steal it).
3-1 02:02
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Phantomski
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would the thief be able to reregister the drone? If not, if they do use the app to fly - how without the new credentials?
It seems like IF they do get to internet (and most DJI drones will not let you fly far without the app, if u got gps enabled) eventually dji should get a record if anyone syncs their logs...  if they bothered to keep the database of stolen drones, and bothered to contact the original owner to ask if they wish to have the data sent to authorities? I am sure enough DJIs get stolen where it would be worth pursuing.. well.. for "honesty" and "Recovery" - clearly not for DJI to make $... but i do hope that is far from the only thing they care about!
I would hope that as technology gets smarter, they'd at least try....
Best of luck to all of you who lost their drones!
7-4 21:01
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DAFlys
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Phantomski Posted at 7-4 21:01
would the thief be able to reregister the drone? If not, if they do use the app to fly - how without the new credentials?
It seems like IF they do get to internet (and most DJI drones will not let you fly far without the app, if u got gps enabled) eventually dji should get a record if anyone syncs their logs...  if they bothered to keep the database of stolen drones, and bothered to contact the original owner to ask if they wish to have the data sent to authorities? I am sure enough DJIs get stolen where it would be worth pursuing.. well.. for "honesty" and "Recovery" - clearly not for DJI to make $... but i do hope that is far from the only thing they care about!
I would hope that as technology gets smarter, they'd at least try....

Shouldn't be too hard to do either.
7-5 00:26
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Dirty Bird
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Labroides Posted at 1-24 21:46
C'mon DJI, you have no problem blocking us legit pilots from flying when all is not well, why not lock down t=stolen drones???  
How would you propose they do that?
The drone and controller can only transmit for a couple of kilometres, certainly not enough to send any information to China.
I have proposed a solution before which would be relatively simple to implement with only a small bit of code added to the drone firmware.  It would function like LoJack for Laptops.

When a new drone is activated the serial numbers of the hardware are registered & synced to the owner's DJI account.  If a drone is lost or stolen, the user logs on & reports the loss or theft.  The user can choose to Locate or Lock the drone.  So how does this happen?

Each time your drone powers up with an active internet connection, it already logs into the DJI servers to check for firmware & FlySafe DB updates.  It would just add a "lost/stolen serial number" check during the connection.  Each connection would log the IP & GPS coordinates.  If flagged to Lock, the drone would boot normally, but the RC & drone would lock flight or firmware updates until unlocked by the owner.

It checks status on boot when a connection is available.    This could be a premium, transferable, service offered by DJI.
7-12 22:42
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djiuser_WAJQBx50rEFI
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If you had auto sync turned on, the flights are updated to your profile, at least you can see where it's being flown at and get the local law enforcement. I doubt the there's themselves would fly, but rather sell. Sucks to hear that.
7-14 09:14
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DAFlys
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djiuser_WAJQBx50rEFI Posted at 7-14 09:14
If you had auto sync turned on, the flights are updated to your profile, at least you can see where it's being flown at and get the local law enforcement. I doubt the there's themselves would fly, but rather sell. Sucks to hear that.

Auto sync would mean they would have to steal your phone too.
7-14 23:47
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Dirty Bird
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DAFlys Posted at 7-14 23:47
Auto sync would mean they would have to steal your phone too.
You are correct as autosync would require access to the owner's DJI account.  A useful anti-theft/recovery solution, once setup & activated, has to be handled by the drone firmware alone.

I think my "Lojack for Drones" solution is an elegant, simple, & effective solution.  Users could view their drones last known location, lock it to render it useless to thieves or on the stolen drone market, & be another innovative feature & selling point for DJI.  It could be implemented for DJI's non-drone products as well.

Now if we can just get DJI's ear...
7-15 12:01
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DAFlys
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Dirty Bird Posted at 7-15 12:01
You are correct as autosync would require access to the owner's DJI account.  A useful anti-theft/recovery solution, once setup & activated, has to be handled by the drone firmware alone.

I think my "Lojack for Drones" solution is an elegant, simple, & effective solution.  Users could view their drones last known location, lock it to render it useless to thieves or on the stolen drones market, & be another innovative feature & selling point for DJI.  It could be implemented for DJI's non-drone products as well.

I guess they sell more drones if they get stolen.
7-16 01:11
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