SteadyFly
 lvl.4
Flight distance : 3963865 ft
United States
Offline
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DJI, My drone while under warranty last year took a hard landing last year due to a battery issed. It was sent back "FIXED" however there was a screw or spring bouncing around in and behind the battery well upon it's return. (I was also a part of the DJI Circle thing-canceled). I immeditely called, told you guys you forgot to replace the batteries also under warrenty (still don't understand) and mentioned the noice behind the battery well. It turned out to be a loose spring/coil that locks the battery in place on the one side. My drone was never completely fixed because months later the battery well on that side failed completey. The spring mechanism that locks the battery in failed. I would have been fine paying for parts, however as someone who works on drones, I was beside myself on the 3 hours it took this tech to fix something that shouldn't have been broken in the first place. It's not about the money, it's the principal and exactly why our company has steered away from you guys. This is just petty and I'm not trying to be mean about it, however it just is. It's a 20k rig and you are charging me this. I would ask you to drop the charges . Thank you.
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