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Controller Not Charging
380 6 2019-7-6
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bill
lvl.1
United Kingdom
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Dear All

I'm brand new to DJI and have a Mavic 2 Zoom

All good so far, except the controller won't charge using the lead built into the charger. Charges fine off a stand alone charger. Charges fine using the DJI charger and a USB cable. It's just the built in cable that won't charge it. Not a biggies, but it's a huge investment and I would like it to work.

Many thanks

Bill
2019-7-6
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DJI Gamora
Super Moderator

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Hi, there. Thank you for reaching out and we do apologize for the inconvenience. Can you please send us a short video clip showing the problem for us to further isolate this issue. Thank you for your kind and understanding. Cheers!
2019-7-6
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bill
lvl.1
United Kingdom
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DJI Gamora Posted at 7-6 08:41
Hi, there. Thank you for reaching out and we do apologize for the inconvenience. Can you please send us a short video clip showing the problem for us to further isolate this issue. Thank you for your kind and understanding. Cheers!

I have the video - where do I send it please?
2019-7-6
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DJI Gamora
Super Moderator

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bill@fun-fairs.co.uk Posted at 7-6 09:17
I have the video - where do I send it please?

Thank you for your response. You can upload the video on Youtube and you get the link and post it here for us to check the video. Please keep us posted. Cheers!
2019-7-9
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bill
lvl.1
United Kingdom
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https://youtu.be/zHIVmyjYwRE

2019-7-9
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fanse6fb96cd
lvl.1
United Kingdom
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A week since I uploaded the video as requested. Is anyone able to help please?
2019-7-17
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Flycaster
Captain
United States
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Sounds/looks like you will have to open an "Official" ticket with DJI to get them to inspect/replace the charger.
Obviously that lead is "dead".
How long have you had it? Sounds like pretty much, brand spanking new.

Start here:

https://www.dji.com/support?site=brandsite&from=nav
2019-7-17
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