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RC "Bricked" after failed update
285 4 7-7 08:19
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Drone*Mike
lvl.3
United Kingdom
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Hi, can my Mavic Air controller be fixed somehow?
During the update a message popped up to say please unplug the cable to the aircraft and plug it in again. I hadn't got a cable plugged into the aircraft as I was updating using the controller, an iPhone SE and Wi-Fi, so I ignored the message and it continued to 99% where it 'hung' for around 30 minutes. I quickly looked on the internet using my Macbook Pro and found a post which said just to switch everything off and on again and try updating once more, so I did, WISH I HAD NOT! (I now realise I should have just unplugged the cable between the controller and the iPhone when the message popped up during the update). At first I thought the whole lot was bricked because neither the aircraft or controller would respond. Later I read that the aircraft could be updated using a computer and Assistant 2 with a cable connection. So I tried that with the aircraft and it updated OK. Tried that with the controller and it got to 99% and said "failed to update" I get that everytime I try. Reset doesn't work either. I have since been able to fly the drone just with the iPhone connected via it's Wi-Fi so I know the aircraft is OK but when I look at the update screen for the controller in the Go4 app is says there is no firmware version!!
What can I do apart from sending the controller back to DJI?
Anybody any ideas how I can un-brick the controller?
Frustrated because the video range is so limited using the iPhone, otherwise not bad.



7-7 08:19
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Drone*Mike
lvl.3
United Kingdom
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No response from DJI even?????
7-9 02:36
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crosswired
lvl.4
Flight distance : 110364 ft
Ireland
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Drone*Mike Posted at 7-9 02:36
No response from DJI even?????

i'd email service directly, mate
7-10 04:03
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Drone*Mike
lvl.3
United Kingdom
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Hi, thanks for the reply but tried that and guess what? I clicked the upload button (proof of purchase and some error screen shots) and it just 'hung' on uploading for over 30 mins. Hopeless! Their servers are probably overloaded with people trying to get 'bricked' devices exchanged ??
Update: I've bought a controller off eBay for £63 including postage now and it should arrive Friday, so not bad providing it works? The seller said it does but you never know with eBay. They were probably selling it due to a fly away.

7-11 02:28
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Drone*Mike
lvl.3
United Kingdom
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Latest Update: Received the controller I bought on eBay, paired it with the drone and all is OK, PHEW! Had a test flight in the local park and it flies perfectly. Not bad for £63 including postage? Controller looks to be in new condition and battery charged OK. Now I suppose I can take my time and just wait as long as it takes to get a reply from DJI. They make fantastic products (I have an Osmo Pocket as well) but their speed of response could do with improving?
Also I note no response from a moderator.
7-12 12:12
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