Brand new owner of DJI Mavic Pro2 and Smart Controller. The issue i'm having seems to be a common one, but don't see any response in Forum on the issue. So I figured that an official Support ticket would proably get some attention

the thread.  https://forum.dji.com/thread-188779-1-1.html

Just got my Mavic 2 Pro and Smart Controller on 4 July 19 . Yesterday, I had the same thing happen that everyone else in this thread did. Grey screen, video and image capture no issues. It took 3 or 4 reboots of both drone and controller to clear.  It happened about 50% of the times I'd start it up from power off. Have reset everything, calibrated everything. still happening App version:  4.3.216 Aircraft Version:  01.00.0400 Controller Version:  01.00.0530 This seems to have been going on for quite some time with no fix, or no official word from DJI as to if there's even a problem (not likely that this many people experiencing the exact same symptoms all being hardware issues with the controller).  Any ETA on a fix?   any ETA on acknowledgement that there is an issue, and it's being actively worked on? thanks! Jim Collum

Hi I am not sure about the smart controller but with the standard controller it is always good to have matching firmware between RC & AC maybe someone with smart RC can help

Welcome to the forum.

Wow this thread is from 2019? My smart controller just went all distorted on me mid flight at a shall we say unoppurtune moment of it would have been distorted a little worse I’d be hunting down my mavic. Little nervous not aswell it’s not automatically setting the home point. Even trying to set it manually it takes a couple tries. All the firmware is up date. Any idea in a fix?