DJI Diana
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Flight distance : 2408 ft
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collum Posted at 7-9 14:26
I used the chat option. and the support rep did as best as he could with the information he had. Since he hadn't any information that there is an ongoing issue with video loss, his only option was really to have me send it in for repair. I guess my issue is this. I'm a brand new user.. love the product. I run into a problem that is at the least, very inconvienient , and the worst, I end up losing the drone with no chance of replacement (since it's gone somewhere, but I'm not sure where).
I come to the user forum (usually a good place to go if you find a problem), and see others have had the same issue, same symptoms. It was posted here in May. I've seen DJI respond to other threads, so I know it's being monitored. But with calls for clarification from this and a few other) threads, it's been silent. It's apparent that DJI doesn't see this as an issue, since it's not been relayed to technical support as something to watch out for, and to advise. I'm assuming you (DJI) have been collecting information on this, and trying to figure out with the issue is since May.. so even a simple response to a thread saying. yes.. we see you have a problem. we're trying to duplicate it in house, perhaps here's an engineering build that will capture and display more information.. please try it and send us the info.
Hi, we do want to help you with this. If it is convenient, kindly provide us the phone number used in contacting customer support (via PM). Thank you for your patience. |
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