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Impossible to download the firmware
372 1 2019-7-11
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fans6fea499c
lvl.1
France
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Hi,

I want to install the new firmware but I've got a problem; A message appears on my android phone at 50% of downloading  "Impossible to verify the firmware"

What can I do  ?

Thank you
2019-7-11
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DJI Tony
Super Moderator

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Hi, we're sorry to know about the problem during the firmware update. I would like to clarify if this regarding the firmware update of your Osmo Mobile 2? Would it be possible if you could provide us with a screenshot showing this particular error message? You may try to re-install the application or change the mobile device to see if that would help. However, kindly ensure that the files are saved prior to deleting the application. Please keep us posted on the latest progress. Thank you for your support.
2019-7-11
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