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New Spark - Weak GPS Signal
350 6 7-18 12:46
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RiverRacerxX
lvl.1
United States
Offline

Hi all,

Just got my Spark yesterday and so far I cannot get a GPS signal strong enough to fly the drone. I have tried at home and at work, both in unobstructed areas, and I am only getting 2-3 satellites connecting. I also did a compass calibration at each spot as well. Still no GPS connection for flight. Is there a way to check the GPS module, or reset the drone?

Thanks
7-18 12:46
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DJI Tony
Super Moderator

Online

Hi, we're sorry for the inconvenience. I would like to ask if you've managed to update the firmware of your Spark? If so, you may try to refresh the firmware using the DJI Assistant 2 then re-calibrate the IMU and compass to see if there will be changes. You could download the DJI Assistant 2 using the link below. For additional information, the DJI Assistant 2 can also be used for updating the firmware in any case that your unit is outdated when in terms of firmware version. Please keep us posted on the latest progress. Thank you for your support

https://www.dji.com/downloads
7-18 14:17
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S-e-ven
Captain
Flight distance : 3589747 ft
Thailand
Offline

"unobstructed",  just to the top, or also to the sides?
Do you have a "GPS-App" on your phone?
How many satellites is your device showing?

7-18 15:02
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Ronnie.Choy
Second Officer
Flight distance : 760869 ft
Singapore
Offline

Just curious, are you trying your Spark indoors?

If you are, bring your Spark outdoors to an open area to fly.
7-18 19:48
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RiverRacerxX
lvl.1
United States
Offline

Outdoors, in several locations, open fields, etc. I took it back to Best Buy and they determined the GPS was defective, so they returned it and refunded my money. Unfortunately Sparks are hard to come by now and I can't seem to find one in my area. And I just missed the sale on the Air. So, I will be waiting a bit for a new drone.

Thanks everyone!
7-19 07:30
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LouisP
First Officer
Flight distance : 41952 ft
United States
Offline

A brand new GPS module can take a very long time to download all the data that it needs from the satellites.  And spark does not have the best antenna apparently...  You should have taken it outside into an open field and let it sit on the ground turned on for at least 15 or 20 minutes... once it gets the first lock it will lock much quicker the next time.
7-19 12:00
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David Martin Graff
Captain
Flight distance : 24790023 ft
  • >>>
United States
Offline

Sounds like either you live in a rural area that does not have good satellite coverage (which in 2019 is rare) or your Spark may be needing to be sent into the Service Center?
7-19 19:41
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