Cornerfreak
lvl.1
Flight distance : 399380 ft
United States
Offline
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Hello, I was hoping to get some direction or listen to some suggestions after my Mavic Air drifted into the ocean. Ive never had to deal with DJI for any service as of yet. I purchased it last December along with DJI refresh. I don't feel like I was at fault with the crash so my question is do I try to look and resolve with DJI factory warranty or is my hand forced to use the care Refresh? As for what happened, I was taking video of the family at the beach using quicktrack circles. Battery was fully charged , at take off weak gps signal alert was showing but once home point was recorded it went away and 13-15 sat locked on. The first quickshot was flawless as the numerous times I have done before. I setup for the second go around, everything is normal and halfway through the circle, the drone shows weak gps signal, alert shows" Quickshot interupted. Aircraft will hover in place." The drone clearly doesnt hover in place and continues to drift and decend into the water. The drone also did not respond to any rc inputs. I thought that if there was a loss of signal the drone would enter rth. This is what normally happens and is what I have set in settings. Also the downward facing sensors didnt stop it from descending to far either. So how do I proceed from here? A call to DJI service will be made soon, just wanted to see if I had a case for a warranty repair before using DJI care refresh. I appreciate any input.
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