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Can't find where to submit video verification for DJI Care Refresh
527 3 2019-7-21
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fanseb4b3dad
lvl.1
Canada
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I made my verification video, but I can't find where to submit it...
2019-7-21
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DJI Tony
Super Moderator

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Hi, thanks for the inquiry. You could submit your video verification via email to djicare@dji.com or visiting this link: https://repair.dji.com/en/djicare/customerupload. Please be advised that it's recommended to upload the video via youtube and the video should be in public for our team to easily review the video. Hope that this would clarify your query. Thank you for your support.
2019-7-21
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InstantPizza
lvl.1
Canada
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DJI Tony Posted at 7-21 08:17
Hi, thanks for the inquiry. You could submit your video verification via email to djicare@dji.com or visiting this link: https://repair.dji.com/en/djicare/customerupload. Please be advised that it's recommended to upload the video via youtube and the video should be in public for our team to easily review the video. Hope that this would clarify your query. Thank you for your support.

So can I just email the YouTube link? I will also need put it as unlisted because this is my personal YouTube page. Is that fine?
2019-7-22
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DJI Susan
Administrator

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InstantPizza Posted at 7-22 14:31
So can I just email the YouTube link? I will also need put it as unlisted because this is my personal YouTube page. Is that fine?

It's fine, please kindly send the link to djicare@dji.com, the designated team will check and help you out.
2019-7-23
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