Hi, thanks for the inquiry. You could submit your video verification via email to djicare@dji.com or visiting this link: https://repair.dji.com/en/djicare/customerupload. Please be advised that it's recommended to upload the video via youtube and the video should be in public for our team to easily review the video. Hope that this would clarify your query. Thank you for your support.
DJI Tony Posted at 7-21 08:17
Hi, thanks for the inquiry. You could submit your video verification via email to djicare@dji.com or visiting this link: https://repair.dji.com/en/djicare/customerupload. Please be advised that it's recommended to upload the video via youtube and the video should be in public for our team to easily review the video. Hope that this would clarify your query. Thank you for your support.
So can I just email the YouTube link? I will also need put it as unlisted because this is my personal YouTube page. Is that fine?
InstantPizza Posted at 7-22 14:31
So can I just email the YouTube link? I will also need put it as unlisted because this is my personal YouTube page. Is that fine?
It's fine, please kindly send the link to djicare@dji.com, the designated team will check and help you out.
Hello Dji, can I send my Dji care refresh verification recording via iCloud link? I know that it must be simpler for you if I post it on YouTube but I do not have YouTube.
djiuser_zYJfkLf98NI5 Posted at 1-15 15:47
Hello Dji, can I send my Dji care refresh verification recording via iCloud link? I know that it must be simpler for you if I post it on YouTube but I do not have YouTube.
Hi there, you can upload the video through this link. Please make sure the video is accessible by our team. https://repair.dji.com/en/djicare/customerupload If you still encounter any other issues, you can also contact our support team for further assistance through this link. http://www.dji.com/support