DJI Mindy
Administrator
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Hi Geoffedwards56, you have our sincere apologies for the unpleasant experience with our customer service. Upon checking the case, the aircraft and battery have physical damages, it is recommended to repair/replace them for the safety concern.
Since you requested to the RC only, we will transfer to the appropriate team to see if it is possible, we will have someone to contact you soon.
We also managed to get your case number about the Mavic Air, sorry that the quotation still hasn't been sent to you. The team will check it as well, hope all these cases will be sorted out soon. |
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