OSMO ACTION DOES NOT WORK, BOTH LEDS ARE RED
7203 7 2019-7-25
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Alex E
lvl.1
Flight distance : 149915 ft
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Switzerland
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Hello,
  
My Osmo Action Camera was working several minutes after the registration process was completed. It switched off by itself. I have three batteries (one from the osmo action set and two from Osmo Action Charging Kit). I tried all of them after complete charging. When a battery is inserted, two led lights are turned red constantly. After some time one can fill hit from the camera body.
  
Does anyone know what the reason for such behavior? Does anybody have any suggestions to fix the problem?
  
Thanks in advance!
  
Best,
  
A.

2019-7-25
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Aardvark
First Officer
Flight distance : 384432 ft
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United Kingdom
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Have a look at this other thread it looks as though this may be part of the same problem:-

https://forum.dji.com/forum.php? ... id%3D696&page=4

I assume you are powering on the camera using the square button and not pressing the record button where the camera will start up in record mode even if initially powered off ? But in that case the red LEDs will flash. The filter cover does get very hot if recording for a while, especially if using 4k.
2019-7-25
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raoje
New

Pakistan
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cool content.
2019-7-25
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DJI Tony
Administrator

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Hi, we're sorry for the inconvenience. You may try to check if the behavior of your Osmo Action would match to our LED description which can be viewed in the image below. It's recommended providing a video showing this particular situation for further assistance. The video can be uploaded using the google drive or dropbox then provide the link here. Please keep us posted on the latest progress. Thank you for your support.

2019-7-25
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Onur Sevim
lvl.1
Flight distance : 24751 ft
Turkey
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DJI Tony Posted at 7-25 09:18
Hi, we're sorry for the inconvenience. You may try to check if the behavior of your Osmo Action would match to our LED description which can be viewed in the image below. It's recommended providing a video showing this particular situation for further assistance. The video can be uploaded using the google drive or dropbox then provide the link here. Please keep us posted on the latest progress. Thank you for your support.

[view_image]

Hi,
Could you help me? My problem is that: My power button does not working. i can open with rec button . i can do every thing  but i can use power button. Do you have any idea?
2019-8-25
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ff22
Second Officer
United States
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Onur Sevim Posted at 8-25 10:20
Hi,
Could you help me? My problem is that: My power button does not working. i can open with rec button . i can do every thing  but i can use power button. Do you have any idea?

Sounds as if you need to use your warranty or return to where you bought it.  Good luck.
2019-8-25
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DJI Tony
Administrator

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Onur Sevim Posted at 8-25 10:20
Hi,
Could you help me? My problem is that: My power button does not working. i can open with rec button . i can do every thing  but i can use power button. Do you have any idea?

Hi, we do apologize for the inconvenience. May we know if this problem occurs upon receiving the product? Would it be possible if you could send us a short video showing the problem for further assistance? Please keep us posted on the latest progress. Thank you for your support.
2019-8-26
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Mata ng Agila
New

Philippines
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i have the same issue here.. the two lights indicators turining red constantly when i push either the ON/OFF button or the Recording button But sadly the screen is dead.
2023-7-16
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