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Disconnect between Phone and Remote Control Mavic Pro
1016 3 2019-7-27
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Bergon
lvl.1
Flight distance : 10141 ft
France
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Hello,
This mis my first post. Sorry for my english because it isn't my language.

I have a new smart phone Huawei P20.
I try it today with my drone Mavic Pro and i have every 20s a disconnect between the Remote Control and the Phone. And about 2s is connect. But during 2s i have a screen fixed.

I try to use the cable of the phone and connect on the USB front (not the side) of the remote control but it's the same problem.
I uninstall and reinstall the App DJI GO4 but it's the same.
Huawei P20 is a phone full compatible with the App DJI so I don't understand why I have this problem.

What i can try or do ?
Thanks a lot.


2019-7-27
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Bergon
lvl.1
Flight distance : 10141 ft
France
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Nobody can help me !!!
2019-8-10
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djiuser_RG6AphDyTEA6
New

Brazil
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Hi! Use your original charging cable from Huawei to connect your phone to the remote controller.
Connect your phone through the bottom USB port.
2-4 10:05
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Beckie
Second Officer
Flight distance : 733494 ft
Canada
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djiuser_RG6AphDyTEA6 Posted at 2-4 10:05
Hi! Use your original charging cable from Huawei to connect your phone to the remote controller.
Connect your phone through the bottom USB port.

It’s a connected cable the issue.  
2-5 18:31
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