Please select Into the mobile phone version | Continue to access the computer ver.
using gimbal wheel causes drone to move
537 24 7-29 06:23
Uploading and Loding Picture ...(0/1)
o(^-^)o
fansb2721a34
lvl.1
United States
Offline

I'm having an issue where SOMETIMES using the gimbal wheel will cause the drone to pan to the left and right.  It's not all the time, and sometimes it moves a lot, sometimes a little.  It seems like it happens after flying for 7-10 minutes or so.  Firmwares are up to date, and I've calibrated everything that I know to calibrate.  Anyone have any ideas?
7-29 06:23
Use props
Kris Murphy
lvl.3
Flight distance : 110364 ft
Ireland
Offline

does it happening on the move or when hovering?
7-29 06:33
Use props
fansb2721a34
lvl.1
United States
Offline

Kris Murphy Posted at 7-29 06:33
does it happening on the move or when hovering?

it happens both while hovering and moving.  it will also happen in the middle of a quick shot, which is when it seems to be the most drastic.
7-29 06:55
Use props
Kris Murphy
lvl.3
Flight distance : 110364 ft
Ireland
Offline

fansb2721a34 Posted at 7-29 06:55
it happens both while hovering and moving.  it will also happen in the middle of a quick shot, which is when it seems to be the most drastic.

thats odd, are you sure that it wasnt a wind gust as gimbal movements can affect drones aerodynamics
7-29 07:03
Use props
fansb2721a34
lvl.1
United States
Offline

Kris Murphy Posted at 7-29 07:03
thats odd, are you sure that it wasnt a wind gust as gimbal movements can affect drones aerodynamics

no, as i said, it happened while hovering too.  not touching anything else, just the gimbal wheel.  sometimes camera moves up and down, sometimes drone pans left and right, sometimes both things happen
7-29 07:05
Use props
Kris Murphy
lvl.3
Flight distance : 110364 ft
Ireland
Offline

fansb2721a34 Posted at 7-29 07:05
no, as i said, it happened while hovering too.  not touching anything else, just the gimbal wheel.  sometimes camera moves up and down, sometimes drone pans left and right, sometimes both things happen

did you try to fly with your phone only to exclude remotes fault?
7-29 07:12
Use props
fansb2721a34
lvl.1
United States
Offline

Kris Murphy Posted at 7-29 07:12
did you try to fly with your phone only to exclude remotes fault?

I haven't tried that, I'll give it a shot tonight and see if that helps narrow it down.  thanks for the input!
7-29 07:30
Use props
Kris Murphy
lvl.3
Flight distance : 110364 ft
Ireland
Offline

fansb2721a34 Posted at 7-29 07:30
I haven't tried that, I'll give it a shot tonight and see if that helps narrow it down.  thanks for the input!

no problem, mate
7-29 07:41
Use props
DJI Tony
Super Moderator

Offline

Hi, we're sorry for the inconvenience. We highly suggest sending us a video showing the situation in order for us to coordinate it with the designated department for further check. You could upload the video using the google drive or dropbox then provide the link for further check. Please keep us posted on the latest progress. Thank you for your support.
7-29 10:28
Use props
Adriano Araujo
First Officer
Flight distance : 482674 ft
Brazil
Offline

I also have the SAME problem
7-29 10:45
Use props
Adriano Araujo
First Officer
Flight distance : 482674 ft
Brazil
Offline

Press pause once or twice - it will resolves.

Cleary a bug
7-29 10:46
Use props
cutis
First Officer
Flight distance : 1007756 ft
United States
Offline

It appears thumbwheel output is glitching dual purpose feeds into stick control & camera tilt
Doesn't that clue elex crosstalk?
7-29 14:22
Use props
David Martin Graff
Captain
Flight distance : 24790023 ft
  • >>>
United States
Offline

The drone is going to move whenever it makes a calculated subsequent move, albeit very slight...
7-29 21:05
Use props
fansb2721a34
lvl.1
United States
Offline

David Martin Graff Posted at 7-29 21:05
The drone is going to move whenever it makes a calculated subsequent move, albeit very slight...

when I get home tonight I'll upload the video.  there is nothing slight about this movement
7-30 04:28
Use props
fansb2721a34
lvl.1
United States
Offline

Adriano Araujo Posted at 7-29 10:46
Press pause once or twice - it will resolves.

Cleary a bug

thanks for letting me know!  when flying manually, that will definitely help.  but for us, it seems that if it happens in the middle of a quick shot, it is much worse.  often it starts making such drastic movements that our only hope to avoid catastrophe is to bring it down as fast as we can
7-30 05:19
Use props
fansb2721a34
lvl.1
United States
Offline

DJI Tony Posted at 7-29 10:28
Hi, we're sorry for the inconvenience. We highly suggest sending us a video showing the situation in order for us to coordinate it with the designated department for further check. You could upload the video using the google drive or dropbox then provide the link for further check. Please keep us posted on the latest progress. Thank you for your support.

here is a short video showing the issue.  it does sound like it's a controller issue, but thanks for any help you can offer!

https://drive.google.com/file/d/13DGx4KJGTZIFX5o7WbDXtTUnhLyugkmV/view?usp=drivesdk
8-1 05:05
Use props
fansb2721a34
lvl.1
United States
Offline

We're starting to narrow the issue down a little bit, it looks like the issue is coming from the controller.  Is there any chance a factory reset of the controller could fix it?  I'm obviously going to try it tonight anyway, I was just wondering how hopeful I should be.
8-1 05:41
Use props
PedalingDuo
Second Officer
Flight distance : 31896 ft
United States
Offline

I had the same problem.  when I used the wheel to move the camera up or down, the drone went left or right and the camera didn't move.  Eventually I looked at the screen (it was sunny and hard to see) and I had a "controller error".  I must admit that I haven't flown it since then.
8-1 14:30
Use props
DJI Tony
Super Moderator

Offline

fansb2721a34 Posted at 8-1 05:05
here is a short video showing the issue.  it does sound like it's a controller issue, but thanks for any help you can offer!

https://drive.google.com/file/d/13DGx4KJGTZIFX5o7WbDXtTUnhLyugkmV/view?usp=drivesdk

Hi, thanks for the update. We will coordinate this situation to our designated department for further check. We'll keep you posted as soon as we received the feedback. Thank you for understanding.
8-1 15:47
Use props
SAAirWolf
New
Flight distance : 480817 ft
South Africa
Offline

I found the problem on this topic. It is just a bad calibration on the controller.
under general settings on the controller go to Remote controller settings
Select Remote Controller Calibration
When you move gimbal controls up and down you will see the right hand stick also moving on the indicator on the screen...causing the craft to bank left and right.
start the calibration and do the gimball movement first then move the sticks in all directions ... keep on redoing the calibration until you dont see any movement on the right stick when you move the gimball controll!  .

This will fix the problem .....I also found that the Craft does not drift any more when this is done correctly.
8-18 07:59
Use props
fans92f6af90
Second Officer
Flight distance : 1018448 ft
Denmark
Offline

I have had the very same issue, and it was resolved through a calibration of the controller. Another observation was that when flying right and moving the stick to middle, neutral possition, the QC keept drifting to the right. This could not be reproduced when flying left.

Now, it seems to be possible to resolve the issue through a claibration, but, what causes it to pop up in the first place. I agree on the argumant that this is a bug, and needs to be resolved, because when it is pressent you may end in an unexpected critical situation.
8-18 09:53
Use props
fans2c94c285
lvl.2
Flight distance : 323094 ft
  • >>>
United States
Offline

fans92f6af90 Posted at 8-18 09:53
I have had the very same issue, and it was resolved through a calibration of the controller. Another observation was that when flying right and moving the stick to middle, neutral possition, the QC keept drifting to the right. This could not be reproduced when flying left.

Now, it seems to be possible to resolve the issue through a claibration, but, what causes it to pop up in the first place. I agree on the argumant that this is a bug, and needs to be resolved, because when it is pressent you may end in an unexpected critical situation.

Thanks for the topic. I had the exact same issue today. I tried a few times to re-calibrate the remote controller to eliminate the issue, but it is still here. It seems like if I push laterally the left rotating wheel, there is a wrong contact sending a signal as if I requested a yaw control to the right. I wonder if it is a remote controller manufacturing defect.
8-19 18:11
Use props
djiuser_Iryrpi4tN7EY
lvl.1

Offline

DJI Tony Posted at 8-1 15:47
Hi, thanks for the update. We will coordinate this situation to our designated department for further check. We'll keep you posted as soon as we received the feedback. Thank you for understanding.

HI

I have the same problem as the friend above who posted the video.. I sent the drone to the Netherlands for service along with the controller. I was sent back a new drone and the same controller. the problem is still the same.
10-11 08:36
Use props
wlAristo
lvl.2
Flight distance : 2562 ft
Offline

djiuser_Iryrpi4tN7EY Posted at 10-11 08:36
HI

I have the same problem as the friend above who posted the video.. I sent the drone to the Netherlands for service along with the controller. I was sent back a new drone and the same controller. the problem is still the same.

Because this is the RC fault. I had the same problem and send it back to the drone dealer with all description of the problem.
10-12 05:53
Use props
Tomcatuk
First Officer
Flight distance : 28743 ft
Offline

There are lot's of threads on here about this problem do a search for "Gimbal Wheel" not sure if anyone found a fix though...
10-14 00:37
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules