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Smart Controller of Mavic 2 Pro only has cache photos?
1937 5 2019-7-31
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SunsetBlvd
lvl.1

Mexico
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Hi, please help. It was my first flight on vacation and only cache photos were saved from the Smart Controller (very tiny files). How do I retrieve the files from the Smart Controller?My SD card from the drone has other photos and videos - with no problem.
Thank you so much for helping.


2019-7-31
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DJI Gamora
Super Moderator

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Hi, thank you for reaching out. The cache file is normally saved on the mobile device and you can only edit it thru the app and share via social media platforms. Therefore, the original file that was saved on the SD card is the one you can only edit using a 3rd party application. Should you have any inquiries please don't hesitate to reach us. Thank you!
2019-8-1
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SunsetBlvd
lvl.1

United States
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DJI Gamora Posted at 8-1 08:23
Hi, thank you for reaching out. The cache file is normally saved on the mobile device and you can only edit it thru the app and share via social media platforms. Therefore, the original file that was saved on the SD card is the one you can only edit using a 3rd party application. Should you have any inquiries please don't hesitate to reach us. Thank you!

Hi, thanks for your response. However, my SD card does not have the original photos/videos of the cached files. Please guide me through. Thank you.
2019-8-1
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JohnDG
First Officer
Flight distance : 458199 ft
Belgium
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The mavic 2 has internal storage. If you didn't change the storage location, your pictures will be there. You need to connect a usb cable from your drone to a computer to transfer them. When you use an SD card in your mavic 2, you better change the default storage to it, so you'll find your pictures on the SD card.
2019-8-1
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DJI Gamora
Super Moderator

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SunsetBlvd Posted at 8-1 11:10
Hi, thanks for your response. However, my SD card does not have the original photos/videos of the cached files. Please guide me through. Thank you.

Thank you for the additional information. Can you please clarify if the images or files that were saved on the DJI Smart Controller also the one that you are referring to doesn't have the duplicate file on the SD card? Please keep us posted. Thanks!
2019-8-3
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djiuser_BpoC1A12JGco
lvl.1

United Kingdom
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Just doing testing. My drone sd recorded the 4k files. some in log, great. The videos I can playback on the Smart controller are unreadable to upload to FCPx or anywhere because they are cashe files and only small and they are only meant for Sharing? Have I got this right?
3-24 12:07
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