After 10 months of use, today our xt2 no longer works, there is more image and it is no longer recognized as xt2 but as a z30 ...

We have all tried, rebooted several times, downgraded the aircraft software, updated, reset the crystalsky without success!

DJI, give us a reset procedure for the xt2!

The azimuth and camera angle movements still work, but no picture

Hi Olivier, sorry for the late response and the troubles with the XT2, may we verify what is the color of the LED on SD slot? When did it happen? Was it updated before the issue happened?

DJI Mindy Posted at 8-12 00:48
Hi Olivier, sorry for the late response and the troubles with the XT2, may we verify what is the color of the LED on SD slot? When did it happen? Was it updated before the issue happened?

it was not working on the morning of 1.08.19, the plane and the xt2 was up to date, DJI EU could not do anything to help us by phone, the xt2 must be sent to Flir in USA...

Was this issue resolved?

yes after a return to the factory in the usa ... two months

I have been having the same issues with the m210 and Xt2. Just last week (3/5/2021). I updated all firmware on the drone, controller, and camera. After numerous powering ons/off we only manage to get real time video feed for one short test flight. We have sent the camera back to DJI once before and got it back with a misaligned RGB camera lens. You say you had success ending it back? What did they do? How did you initiate the return and support? I have been very disappointed with the XT2 from the unboxing, it has never worked as advertised (plug and play).

Thanks