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roochm
lvl.1

United States
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I receive "Cannot do live video" error.  


I  removed App from Phone / Soft reset of phone / re-downloaded App - re-signed back into Facebook by  signing in to FB button or by adding my username and password.   I connect to FB and it asks if it will be allowed to use or post to my 7 FB pages - i allow.   It appears I am connected to the FB account.    I even dumbed down the video to 720p.    Still no resolve. I can not do Facebook live videos.




DJI Go App
https://www.dji.com/osmo/info#downloads



OSMO Firmware v1.11.2.70



iOS 12.4



Any suggestions?



8-2 14:03
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DJI Stephen
Super Moderator

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Hello and good day roochm.  I am sorry for the inconvenience. Currently, an error occurs when users uses the live stream on Facebook via DJI Go and DJI Go 4. In addition DJI will fix the issue as soon as possible. Thank you for your patience and support.
8-2 14:14
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roochm
lvl.1

United States
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DJI Stephen Posted at 8-2 14:14
Hello and good day roochm.  I am sorry for the inconvenience. Currently, an error occurs when users uses the live stream on Facebook via DJI Go and DJI Go 4. In addition DJI will fix the issue as soon as possible. Thank you for your patience and support.

Awesome.  Any idea on an ETA?  Marching season starting soon and the band parents of the three marching band I chase love this feature.
8-2 20:45
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DJI Stephen
Super Moderator

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Thank you for the inquiry roochm. Thank you for this information. As of the moment we do not have any update with regards to the said matter. But rest assured that our DJI R&D team are continuously testing multiple to fix this issue as soon as possible. Thank you for your patience and for your support.
8-3 08:50
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amVici0us
lvl.1
Mexico
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DJI Stephen Posted at 8-3 08:50
Thank you for the inquiry roochm. Thank you for this information. As of the moment we do not have any update with regards to the said matter. But rest assured that our DJI R&D team are continuously testing multiple to fix this issue as soon as possible. Thank you for your patience and for your support.

This "issue" has been around since months ago. They are not fixing it and have no intention to...
8-11 07:31
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