fans8ad208e2
lvl.1
United States
Offline
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I flew my Mavic Pro Platimum for the first time yesterday, and I discovered that the iPhone X isn't compatible with the Mavic Pro Remote Controller. When I removed the iPhone X from the controller clamps, I noticed that the screen was bent. I.e., the edge of the screen now portrudes about an eigth of an inch from the rest of the device. I can press the edge of the screen back into place, but then the opposite edge just pops-up.
Luckily, my cell phone plan includes insurance against damage or malfunction. Since I was the one that caused the damage, I had to pay two hundred dollars for a replacement (it would have been one thousand dollars without insurance).
Aside from that issue, when using the iPhone X, I had difficulty using the DJI GO 4 app - because the screen on iPhone X goes all the way to the top and bottom edges of the phone. That means part of the screen is covered by the clamps (older smart phones don't have this problem).
When I placed my order for my Mavic Pro Platinum, I naturally assumed that my iPhone would be compatible with the Mavic Pro Remote Controller. It seems like a serious oversight that I can't use the flagship iPhone from October, 2017 (almost three years old) with a brand new DJI Mavic Pro Remote Controller. This means you'd also experience this problem with the newest iPhones (XS and SR).
DJI - Would you be willing to accept some responsibility, and help me recover my costs?
In the least, I suggest that you update your documentation by adding a warning about this problem.
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