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I emailed for DJI Refresh Care but no reply
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Krauser
lvl.1
Canada
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Hello. I emailed for DJI Refresh Care but no reply. Now whtato do?

TIA.


2019-8-4
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DJI Tony
Super Moderator

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Hi, we're sorry for the inconvenience. Would it be possible if you could provide us the email via PM that you've used to reach out our DJI Care refresh department? Kindly keep us posted on the latest progress. Thank you!
2019-8-4
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djiuser_3c1ypC31qOxy
lvl.1

United States
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Same here... have been waiting for a response couple of days now! Cant call anyone and the live chat has only one suggestion that is to email them but no response!
6-2 16:42
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_3c1ypC31qOxy Posted at 6-2 16:42
Same here... have been waiting for a response couple of days now! Cant call anyone and the live chat has only one suggestion that is to email them but no response!

Hi there, due to the control and prevention of COVID-19, DJI had to urgently adjust our service arrangements. The current email service channels have a large number of backlogs and may now have some delay in reply.
I managed to get your email via your Forum account and will inform the team to handle it in priority. We apologize for the inconvenience that has been caused.
6-2 22:33
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