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Mavic 2 Pro - Gradually Tilting Horizon - Bad Unit?
2696 14 2019-8-6
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orbitrob
lvl.2
Canada
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Hi there,

I'm frustrated by an issue I've I've been having with my Mavic 2 Pro - where the horizon is level at the start of the flight and then begins steadily tilting. You can see the tilt begin at 0:06. In the video you can see by the water that the conditions were calm, with very little wind.  I have not been able to fix this issue by either calibrating Gimbal (Gimbal Settings / Gimbal Auto Calibration) or by doing a calibration of the IMU.

I work as a commercial videographer selling 4K footage, and so cropping in and rendering at HD 1920x1080 is not an option. Even if i was to render out an HD 1920x1080 video, its very labour intensive working to adjust for a horizon that tilts over time.

I purchased the Mavic 2 Pro direct from DJI last year. I also purchased DJI Care that's good until August 29, 2019. I'm pretty sure this drone is no good as it can't be fixed by any kind of calibration procedure. Its also never been crashed.

I have commercial drone work scheduled for this September. What's the quickest way to get a replacement?

Thanks,
Rob

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2019-8-6
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hallmark007
Captain
Flight distance : 6342851 ft
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Ireland
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M2P is not known for bad tilted horizon, so there should be no excuses made, quickest way I’m not sure what to tell you, but for me I would raise a case with dji support send your craft in under warranty, but also try contacting a moderator here show them your video and explain you have done all the calibrations, the should be able to relay your case to engineers and if it can’t be fixed 100% then they need to replace it.
I think this should take 10/14 days it will be just as quick as using care refresh, keep your care refresh as a last resort.
If you can contact dji Mindy she is pretty senior around here .
2019-8-6
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A J
Captain
Flight distance : 13838848 ft
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United Kingdom
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Def send it back - the horizon is always on point with my M2P - you've probably got a worn gimbal motor
2019-8-6
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Dronie2
Captain
Flight distance : 1336365 ft
Spain
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Reinstall the firmware, just in case...
2019-8-7
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DJI Gamora
Administrator

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Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please try to refresh your firmware using the DJI Assistant 2 to see if the issue will still persist? However, if you wish to send it for diagnostics you can contact our designated department using the link below. Thank you for your continued support. Cheers!

https://www.dji.com/support
2019-8-7
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orbitrob
lvl.2
Canada
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Thanks everyone for your help. I've just refreshed the firmware and will go flying in the next couple of days. Will report back to see if i can get a consistently flat horizon!
Robert
2019-8-8
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orbitrob
lvl.2
Canada
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DJI Gamora Posted at 8-7 09:32
Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please try to refresh your firmware using the DJI Assistant 2 to see if the issue will still persist? However, if you wish to send it for diagnostics you can contact our designated department using the link below. Thank you for your continued support. Cheers!

https://www.dji.com/support

FYI Gamora,

So i updated and refreshed the firmware and took the drone out today. I'm still getting the horizon tilting badly whenever i fly forwards.

I'll contact support as you suggested.
Robert


2019-8-9
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DJI Gamora
Administrator

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orbitrob Posted at 8-9 10:24
FYI Gamora,

So i updated and refreshed the firmware and took the drone out today. I'm still getting the horizon tilting badly whenever i fly forwards.

Thank you for your response and we're sorry for the trouble that this has caused you. Our engineers will gonna perform a diagnostics to your drone and then the corresponding solution will be provided. Thank you for your kind and cooperation. Cheers!
2019-8-9
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GCMedia
lvl.2
Australia
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I have the same problem..... Interested to see what the fix is
2019-8-13
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djiuser_Kf4iPA3DtL3S
First Officer
Flight distance : 355571 ft
Israel
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Hi, perhaps I missed something, but did you shoot with H265 and D-log?
2019-8-13
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djiuser_0NoweXvm7UFz
lvl.1
Flight distance : 1522 ft
Ireland
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Hi I have the same issue did u get it resolved
2019-12-4
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dimondcrafts
lvl.2
United States
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Experiencing same issue on the replacement unit.
2020-1-29
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orbitrob
lvl.2
Canada
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Hi there, Yep I did get the issue resolved - by returning the drone for repair. DJI sent me a new one (new serial number), and it was covered under the warranty / DJI Care that i had purchased.
Flying level again.
Rob
2020-1-30
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david2d2live.ca
lvl.2
Flight distance : 328658 ft
Canada
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Exact same problems here on m2p
2020-6-18
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raphael_bellizzi
lvl.4
Flight distance : 757976 ft
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Portugal
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Same problem here. I never noticed before since I've always cutting few seconds clips for editing but now (three years latter my purchase) after I needed to take a bit push in shot pointed to the ocean and I saw this problem. Is there any solution for that without send it to DJI and pay a lot for something is clear not a user's fault?
6-1 03:27
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