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My Ronin S carriage seems to be stuck
580 8 2019-8-9
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evanerichards
lvl.1
Mexico
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My Ronin S carriage seems to be stuck and won't move towards the left past 7 and 1/2 (see image for reference).



I assume this isn't normal? I don't want to force it because I don't want to break anything, but I need to slide it further towards the 9 to balance it properly. It has been like this since I bought it, but I only just got time to start trying to use it now so I only just discovered this.

What can be done? Is this a common problem? What can I do to fix it?
Please advise

















2019-8-9
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi evanerichards, the pictures seem lost, could you please upload again?
2019-8-10
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evanerichards
lvl.1
Canada
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DJI Mindy Posted at 8-10 01:14
Hi evanerichards, the pictures seem lost, could you please upload again?

That's weird. It isn't lost when I look at it. Here's a URL you can view it.
https://i.imgur.com/cP0Bghn.jpg

It's not much to see though. It's just the carriage parked at 7 1/2 where it can't slide any further towards the 9.
2019-8-10
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Lonesome Crow
First Officer
Flight distance : 279311 ft
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United States
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evanerichards Posted at 8-10 03:57
That's weird. It isn't lost when I look at it. Here's a URL you can view it.
https://i.imgur.com/cP0Bghn.jpg

Mine stops in the same location.  Been that way since I got it.  Be interesting to see what DJI says.  Other than that, it works great!
2019-8-10
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djiuser_t6RTMAIzeCc4
lvl.4
Latvia
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Same with mine.
2019-8-10
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evanerichards
lvl.1
Canada
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DJI Mindy Posted at 8-10 01:14
Hi evanerichards, the pictures seem lost, could you please upload again?

Any chance someone at DJI could weigh in?
2019-8-23
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doglens
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United States
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Has anyone received an answer to this question?
2019-10-24
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RiptideStudios
lvl.1

Canada
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Was there ever an answer to this question? I jus picked up a Ronin-S and am experiencing the same problem:

"My Ronin S carriage seems to be stuck and won't move towards the left past 7 and 1/2 (see image for reference).



I assume this isn't normal? I don't want to force it because I don't want to break anything, but I need to slide it further towards the 9 to balance it properly. It has been like this since I bought it, but I only just got time to start trying to use it now so I only just discovered this.

What can be done? Is this a common problem? What can I do to fix it?
Please advise"
1-4 10:37
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RiptideStudios
lvl.1

Canada
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ANSWER: I just spoke with DJI customer support. According to manufacturing engineers this is a NORMAL feature of the Ronin S in order to help prevent a mounted camera from hitting the gimbal.
1-6 09:45
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