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Mavic 2 Pro drone from North America plus Care Refresh from Spain
170 3 2019-8-12
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isaache
lvl.4
Spain
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Dear Support representative,

My name is Isaac and a few weeks ago I was given a Mavic 2 Pro as a present. The drone was purchased in North America and at the moment of activation of the Mavic 2 I purchased the Care Refresh here in Spain, my country of residence.

After reading some forum posts in DJI's forum I'm a bit confused, I would like to know if I'm entitled to the benefits of Care Refresh here in Spain.

Many thanks

Isaac.
2019-8-12
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Flycaster
First Officer
United States
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You activated the AC, (I assume successful), and then purchased the Care Refresh?
Let's see, the activation took, and they took your money when you paid for the care refresh, so I would think you are good to go.
I even found this:

Official dealer in Madrid...
https://www.sdtstore.com/SATDJI/DJI-CARE


2019-8-12
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DJI Tony
Super Moderator

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Hi, thanks for the inquiry. For clarification, regarding your query. The DJI care refresh can only be used in Spain since it was purchased in this country. However, the manufacturer's warranty can be applied from where the drone was purchased. For further check, you may refer to this link: https://www.dji.com/service/djicare-refresh Hope that this would clarify your query. Thank you for your support.
2019-8-12
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isaache
lvl.4
Spain
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Many thanks Tony!
2019-8-12
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