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Damaged arm/motor
280 2 8-12 11:49
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fans05d13e8a
lvl.1
Flight distance : 81216 ft
United Kingdom
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Hi everyone,

I had an accident with my mavic air last week, which unforutnately saw her hit the concrete floor quite hard. As you can see from the images, there is a crack in the plastic... she still flies ok but i'm nervous it could break under higher wind conditions. I've bought a Epoxy-plastic glue to temporarily repair, although I'm not sure how reliant this will be. Anyone else seen this sort of damage? And any ideas on best way to fix? I dont believe these are that easy to repair DIY?

Any help appreciated.

Thanks
Ryan

damage 4

damage 4

damage 3

damage 3

damage 2

damage 2

damage 1

damage 1

Drone damage

Drone damage
8-12 11:49
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DJI Stephen
Super Moderator

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Hello and good day Ryan. Welcome to DJI Forum. I am sorry to know what happened to your DJI Mavic Air. Since there was a crash that happened and the was a crack on one of the plastic arms of the said drone. I would recommend you contact our DJI support team to start up a ticket for the said drone at https://www.dji.com/support?site=brandsite&from=nav . We have the professional team who would do their best to fix the said damaged drone. In addition DJI do not recommend doing a DIY in fixing the said drone. To avoid further damaging the said unit and not to void the warranty of the said drone. Thank for your understanding and for your support.
8-12 12:09
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SupCarlos
lvl.4
Flight distance : 863139 ft
United States
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I agree with Stephen, bro. I would send it in for repair. I also crashed mine last year, I only saw a few things broken on the outside of the arms (cosmetic), turns out, there were a few things broken inside too.. Process took 1 month, and cost me about $200. They sent me a 'refurbished' MA, looked flawless, no scratches or visible signs of damage.

I'm pretty confident DJI's repair procedure is as follows:

1. Receive damage drone
2. Asses the damage
3. Under warranty? yes or no if no, charge the customer for the damaged components
4. pay
5. ship you someone else's repaired drone (refurb)
6. fix your drone and add it to an inventory to replace someone else's when it comes in

that's not what they tell us, but its pretty obvious.

The most annoying part is having to deal with slow shipping times. In my case, it took 2 weeks ALONE in shipping, which is ridiculous for a billion dollar company
8-13 07:40
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