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No Video - just the DJI logo FPV Goggles / Air Unit
3967 10 2019-8-14
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fans72dc9910
lvl.3
United States
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Hello,

I have activated my Air Unit, Goggles, and Controller. I have upgraded them to the latest firmware available from DJI. I can link to all devices. The goggles can see device info for all components. I am getting no video. I just see a black screen with the White DJI logo on it. I can change chanells and see signal strengths. I can change power. I see all eight channels. Does these mean my Air Unit is not working? It is very hot. But even before it gets very hot, I get no video. I have tried 25mw and 700mw and still no video, just the White DJI logo on the Goggles screen. Please help? Can I get a return started?
2019-8-14
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fans72dc9910
lvl.3
United States
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I found the problem. I ended up opening the video camera and found that the cable was not completely connected. I use a magnifying glass and lightly press the connector into the board and it went into place. I then powered everything up and now have video.
2019-8-15
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LozAir
lvl.1
Flight distance : 143471 ft
Australia
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I have this exact same problem!   It was working earlier, but now there is no image, just the DJI logo, but the betaflight OSD is showing up all the elements, so everything is connected properly, just no image?   No crash nothing in between usages, so not sure why it's suddenly stopped working.  DJI controller connects with goggles and drone no problems.  Can fly it too LoS, just no FPV image in the goggles, just the white DJI text.  Any advice would be really appreciated!
I also opened up the camera and checked the Vista unit and the coaxial seemed plugged in fine with no issues.....


It does say low power mode enabled in the goggles and says I can't record video....
2020-7-26
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djiuser_3gMV9V277MrO
lvl.1

United States
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LozAir Posted at 7-26 08:50
I have this exact same problem!   It was working earlier, but now there is no image, just the DJI logo, but the betaflight OSD is showing up all the elements, so everything is connected properly, just no image?   No crash nothing in between usages, so not sure why it's suddenly stopped working.  DJI controller connects with goggles and drone no problems.  Can fly it too LoS, just no FPV image in the goggles, just the white DJI text.  Any advice would be really appreciated!
I also opened up the camera and checked the Vista unit and the coaxial seemed plugged in fine with no issues.....

What ever happened?
Same thing is going on with my new Air unit.
It flew for 1:39 seconds then the image stopped.. and the drone crashed :-)
Everything else is working, including the OSD, just no image from the camera
I checked the cable, that didn't help
2020-10-14
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djiuser_owLLTzt0epLO
lvl.1

Belgium
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The same happened to me. Brand New air unit. The image froze at launch and afterwards only dji logo. It made me crash my wing on its maiden flight, causing significant damage and almost some tears.
The camera connector disconnected. I reconnected it and applied some glue. Its seems like a serious issue to me.
2020-11-9
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Dragon CAD
lvl.2
Flight distance : 194426 ft
France
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Same problem here.

My  third one with I have issues.

New air unit. I break the antenna in the slot.

I open it. I soldier directly an antenna. After that everything work except s not recognised.

I do a few ride with no problem. This morning I plug a 6s. No video just the logo.
3-5 09:28
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Dragon CAD
lvl.2
Flight distance : 194426 ft
France
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One month 3 air unit
3-5 09:28
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fansd69a095f
New

Russia
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I have a similar problem , I got a new AIR UNIT, it connects to the glasses, but there is no video . I checked the cable to the camera , it's good . What could be the problem, please help !
5-12 11:25
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sbarton
lvl.4
Flight distance : 877110 ft
United States
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Same issue.  Any update?  
5-25 07:41
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djiuser_EK0cAxVPvFn9
lvl.1

United States
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Same issue, never flown, just trying to get everything set up.
6-6 18:22
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djiuser_K7IojkLeHynR
New

United States
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Same thing here... I'm showing about 6mbs on osd as well... plug in another air unit and video comes on just fine and reading 25mbs. Software is up to date on both units. Pretty frustrating especially since I've been waiting for weeks for everything to come in before assembly and really took my time building this quad right.
6-14 19:21
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