Hi all. I’ve just got a new DJI Ronin sc.
I’m having a few issues. One about the focus wheel yesterday (which I think I’ve fixed).
However today the unit is not power on.  In the app status it currently says “No pan axis data. Contact dji support.

Does anyone know what this means?

any solution? I'm having same problem

laurenceplevin Posted at 1-1 12:05
any solution? I'm having same problem

Hi laurenceplevin, sorry to know you have the same problem. May we verify whether the Pan axis is working and can it be controlled? When does the issue happen? Was it balanced properlly before powering on?

HI there, it was all working correctly then one time when I turned it on nothing is responding correctly. I have always balancing before using it as well. I'll attack a photo of the checklist I am getting.

Just reset everything and used a different lens for my camera which made me rebalance it differently and its working now thanks

However now when I have turned it on again it shakes a lot and beeps, it then automatically puts itself in motor pause, any ideas?

Well now I solved that problem its gone basic to the original problem. Everything is balanced, was auto tuned and working fine then after about 3 mins of use it stops and gives me the thing I started with

I'm having the same issue. "No Pan access ESC data" Unable to turn gimbal on, have tried rebalancing, different phones with updated software. If holding power button on, bluetooth is registered to phone app, still unable to engage motors or turn on 'green' lights between modes. Was working fine prior to putting away previously (5 days ago).  

Has anyone resolved this issue?

laurenceplevin Posted at 1-1 12:05
any solution? I'm having same problem

Hi i have an issue

What do i do to get this no data issue

My gimbal is saying the same thing how do I fix it

My gimbal is saying the same thing how do I fix it

Hi, I haven't been on for a while now. But just to update anyone reading this threat.
In the end, after looking thought the forum and a solution. I contacted my supplier of the Ronin and they recommended that I return it (It was in warranty) and they sent a replacement which works perfectly fine
now. I'm sure there could be a solution to this but at the time I had the option to save the headache and just replace it.

DJI Mindy Posted at 1-2 01:38
Hi laurenceplevin, sorry to know you have the same problem. May we verify whether the Pan axis is working and can it be controlled? When does the issue happen? Was it balanced properlly before powering on?

Hi! I'm also having the same problem

I am having the same problem how can I fix it please. I have a shoot tomorrow and now my gimbal is not working at all

I am having the same problem with this. How can I fix it.

For the love of all things good, does DJI have a solution to this? Autotune is timing out on me, and I'm getting the same message of "no roll/pan axis ESC data. Contact DJI Support."

laurenceplevin Posted at 2020-1-2 03:03
HI there, it was all working correctly then one time when I turned it on nothing is responding correctly. I have always balancing before using it as well. I'll attack a photo of the checklist I am getting.
[view_image]

I have the same issues in my stats

Yep just started happening to me after updating the latest firmware.

Sending it back to my reseller isn't an option for me.

Is my only option sending it back? Gimbal works fine for 3 - 4 seconds then reverts to "No Pan Axis ESC data" every time which makes me think this is a software problem.

I have the same problem, what also happens to me is that it performs movements only after being a few minutes without activity, as if it were in "Push mode" this option is not activated ... What I have realized that it fails when the mode 3 is set for 3D. If you remove 3d mode it usually works fine for a while and then the problem returns. ... it's clearly a firmware issue, please Dji technicians fix it

Same to me. Also DJI support doesn’t answer my tickets /: Anyone succeeded?

I have the same problem. Turned on my Ronin S and instantly stopped working. I did not update the firmware since march and used it only a few times since then. Is there any solution to this problem?

Adam.from.Maine Posted at 2020-2-8 09:45
I'm having the same issue. "No Pan access ESC data" Unable to turn gimbal on, have tried rebalancing, different phones with updated software. If holding power button on, bluetooth is registered to phone app, still unable to engage motors or turn on 'green' lights between modes. Was working fine prior to putting away previously (5 days ago).  

Has anyone resolved this issue?

How was the issue resolved?

I have the same problem

Adam.from.Maine Posted at 2020-2-8 09:45
I'm having the same issue. "No Pan access ESC data" Unable to turn gimbal on, have tried rebalancing, different phones with updated software. If holding power button on, bluetooth is registered to phone app, still unable to engage motors or turn on 'green' lights between modes. Was working fine prior to putting away previously (5 days ago).  

Has anyone resolved this issue?

How was the issue resolved?

I have the same problem

Hi All,
        I  am having same issue now. Any solution for this please

laurenceplevin Posted at 2020-1-2 03:03
HI there, it was all working correctly then one time when I turned it on nothing is responding correctly. I have always balancing before using it as well. I'll attack a photo of the checklist I am getting.
[view_image]

How did you fix it??

djiuser_VmGs1Q0KYot8 Posted at 9-17 17:25
How did you fix it??

Hi there, sorry that this issue can not be fixed remotely, you may need to send the gimbal back for repair.
If you are located in the Philippines, you may try to contact your reseller directly for assistance. You can also contact our support via email at support@dji.com for further guidance. Thank you for your understanding.